German Speaking Customer Support Specialist

3 days ago


Cape Town, Western Cape, South Africa Fempower Full time
Fashion Brand Customer Support Job

Fempower is seeking an experienced Customer Service Representative to join our team. The successful candidate will provide exceptional customer service to our clients from Germany, handling inquiries, complaints, and return-to-sender (RTS) issues.

Key Responsibilities
  • Deliver outstanding customer service through multiple channels, including phone, email, and chat.
  • Manage customer interactions, ensuring prompt and effective resolution of customer inquiries.
  • Collaborate with internal stakeholders to resolve customer issues and meet performance metrics.
Requirements
  • Fluency in German and English, both written and spoken.
  • Previous customer service experience, preferably in a call center environment.
  • Excellent communication and problem-solving skills.
Benefits
  • A competitive salary of 28,000 per year, consisting of a basic salary of 24,500, shift allowance of 500, and commission and incentives of 3,000.
  • A comprehensive benefits package, including medical insurance, home and trauma assist services, and access to our learning platform for personal and professional growth.

If you are a motivated and results-driven individual who is looking for a challenging role in a dynamic environment, please submit your application.



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