German Speaking Team Manager

3 days ago


Cape Town, Western Cape, South Africa Fempower Full time
About the Job

We are looking for an experienced German Speaking Team Manager to join our team at Fempower. As a key member of our team, you will be responsible for leading a team of German-speaking Customer Service Representatives and ensuring outstanding customer service delivery.

Responsibilities:

  • Manage a team of German-speaking CSRs, providing direction, guidance, and support.
  • Oversee daily operations to ensure seamless workflows and high-quality service delivery.
  • Conduct regular performance evaluations and provide constructive feedback to help team members grow and improve.
  • Address and resolve customer escalations promptly, ensuring effective and timely solutions.
  • Collaborate with other departments to streamline processes, enhance customer service, and ensure smooth workflow across teams.
  • Track and update performance metrics, ensuring team targets are consistently met or exceeded.

Salary Information:

  • Estimated Annual Salary: $35,500
  • Basic Salary: $31,000
  • Shift Allowance: $0
  • Commission & Incentives: $4,000


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