German Speaking Team Manager
3 days ago
We are looking for an experienced German Speaking Team Manager to join our team at Fempower. As a key member of our team, you will be responsible for leading a team of German-speaking Customer Service Representatives and ensuring outstanding customer service delivery.
Responsibilities:
- Manage a team of German-speaking CSRs, providing direction, guidance, and support.
- Oversee daily operations to ensure seamless workflows and high-quality service delivery.
- Conduct regular performance evaluations and provide constructive feedback to help team members grow and improve.
- Address and resolve customer escalations promptly, ensuring effective and timely solutions.
- Collaborate with other departments to streamline processes, enhance customer service, and ensure smooth workflow across teams.
- Track and update performance metrics, ensuring team targets are consistently met or exceeded.
Salary Information:
- Estimated Annual Salary: $35,500
- Basic Salary: $31,000
- Shift Allowance: $0
- Commission & Incentives: $4,000
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