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Customer Experience Data Manager

1 week ago

Cape Town, Western Cape, South Africa Mérieux NutriSciences Full time

At Mérieux NutriSciences, our mission is to make food systems safer, healthier, and more sustainable.

We are seeking a Customer Care Projects & Data Expeditor in our Cape Town branch to oversee and manage customer setups and data entries across various systems.

The ideal candidate will have a degree or diploma in Science (Microbiology or Chemistry) with broad knowledge of personal computer software and data skills to input, extract, and analyze data into/from LIMS, Nutria, Salesforce, and PandaDocs.

The successful candidate will also have technical computer acumen to identify and troubleshoot data integration issues that may occur between synchronized systems.

This role is pivotal in updating and maintaining company data accuracy and providing critical data support to internal departments and clients.

Responsibilities:
  1. Manage customer setups and data entries.
  2. Evaluate data quality and ensure completeness across synchronized systems.
  3. Troubleshoot data integration issues and escalate as necessary.
  4. Assist with data-related projects, including method changes, pricing updates, and realignments.
  5. Coordinate the implementation and maintenance of the PandaDocs project.
  6. Develop and implement data dashboards to enhance decision-making processes.
  7. Investigate and resolve data-related customer complaints.

This position offers an opportunity to contribute to an inspiring Public Health purpose, supported by long-term and visionary shareholders.