Customer Experience Management Director

About the JobWe are seeking a highly skilled Customer Experience Director to lead our team in delivering exceptional customer experiences.In this role, you will bring your passion for leadership and coaching to motivate and inspire your team to achieve remarkable results.You will work closely with the team to address associate questions, issues, and customer...

Job DescriptionWe are seeking a talented Customer Experience Director to lead our efforts in delivering exceptional customer experiences at Lead Generation Group.Main Responsibilities:Develop and implement strategies to reduce the frequency of escalations and enhance overall client experience.Collaborate with other departments to identify root causes of...

Job Description:We are looking for an experienced Associate Director: Customer Experience to join our team. As a Senior Specialist: Associate Product Owner, you will be responsible for driving end-to-end processes across all channels to achieve a customer-centric business environment.You will work closely with the Actuarial support team to provide clinical...

Objectives• Responsible for all actions related to the customer experience strategy in the store with the aim of offering the best possible experience and service to the customer and to our employees too• Responsible for company projects in relation to customer experience as well as follow up all the customer experience KPIs in other to put actions in...

About TeleTech Holdings, Inc.We're a company that's passionate about making customers happy. Our employees play a vital role in delivering exceptional customer experiences powered by humanity and technology.This Operations Leadership Role is an exciting opportunity to join our team and contribute to our mission of creating amazing customer experiences.Key...

About the RoleThis is an exciting opportunity to join WNS Cape Town as a Dialler Manager, where you will play a key role in driving business performance and delivering exceptional customer experiences.Your primary responsibility will be to own and manage the dialler system, ensuring seamless operations and maximum efficiency.You will work closely with...

We are looking for a Senior Art Director to join our globally connected team at Ogilvy Social Lab South Africa.The ideal candidate will have an eagle eye for detail, be confident in communication, and have a track record of delivering results-driven campaigns.About you:You'll be a detail superstar with a keen sense of what makes great...

COOKED is seeking an experienced hospitality leader to fill the role of Experienced Front of House Restaurant Manager.Duties and Responsibilities:Operational cash handling and reconciliationsSupervising service delivery and ensuring high standardsResponsible for opening and closing proceduresGreeting customers and resolving complaintsProviding comprehensive...

Company OverviewThe Shoprite Group of Companies is a leading retailer with a strong presence in various markets. Our vision is to provide excellent customer service and exceed customer expectations.

Role OverviewThis is an exciting opportunity to lead the customer service team and drive business growth.You will be responsible for developing and implementing process changes to enhance client satisfaction, and working closely with internal teams to identify opportunities for growth and development.Main Responsibilities:Process Improvement: Develop and...

Company OverviewRecruiters of Distinction is a leading recruitment agency that prides itself on delivering exceptional client service and building long-term relationships with our clients. We are now seeking a Customer Success Director to join our team.Job DescriptionDevelop and implement strategies to drive customer success and growthManage client...

We are a leading Business Process Management (BPM) company seeking a skilled Operations Manager to join our team. As an Operations Manager, you will play a key role in driving business growth and operational excellence.Key ResponsibilitiesKey Responsibilities:Developing and implementing strategic plans to achieve business objectivesLeading high-performing...

Are you passionate about enhancing customer experiences and driving engagement? We're looking for a Customer Experience Manager to lead our efforts in optimizing the end-to-end customer journey.Key Responsibilities:Develop and implement customer journey strategies to enhance satisfaction and loyalty.Analyze customer interactions to identify pain points and...

As the Shoprite Group of Companies expands its services across brands, the Customer Contact Centre plays a key role in customer experience. The purpose of this role is to provide leadership and operational excellence in the evolution of our service delivery.The Customer Experience Manager manages all aspects of the Customer Contact Centre, including the...

@home is seeking a Customer Experience Manager to join our dynamic retail team.In this role, you'll be responsible for leading the development and implementation of strategies to enhance customer satisfaction, loyalty, and retention.About the RoleYou will play a critical role in creating a customer-centric culture within our stores, ensuring that every guest...

Role Overview:The Sr. Digital Account Director is a key member of our team, responsible for delivering successful digital campaigns that exceed client expectations. This role requires strong leadership skills, excellent communication, and the ability to work effectively with internal stakeholders to drive business growth.Responsibilities:Develop and execute...

Job Title: Customer Experience ManagerWe are seeking an experienced professional to fill the role of Customer Experience Manager at Lead Generation Group.The successful candidate will play a critical role in managing client complaints and issues, ensuring a high level of customer satisfaction.Responsibilities:Manage and resolve escalated client complaints...

Job Title: Customer Experience ManagerLead Generation Group is seeking an experienced Customer Experience Manager to join our team in Cape Town.This role will play a critical part in managing and resolving client complaints and issues, particularly with clients based in the UK and USA.Key Responsibilities:Manage and resolve escalated client complaints and...

About usAt OneDayOnly Offers (Pty) Ltd., we're dedicated to providing our customers with an unparalleled shopping experience. Our innovative approach to daily deals has made us the go-to destination for savvy shoppers, with over a million potential buyers getting our daily dose every 24 hours.We're a dynamic team of mega-skilled, self-motivated humans who...

Role OverviewWe are looking for a seasoned Senior Product Manager to lead product innovation, strategy, and execution at TravelLab. This role requires developing high-impact product roadmaps, optimising business processes, and collaborating across teams to deliver scalable and customer-centric solutions.Main ResponsibilitiesProduct Roadmap DevelopmentDefine...