Senior Customer Experience Manager

Job Description: We're looking for a dedicated Senior Customer Experience Advisor to join our team in Cape Town, South Africa. As a Senior Healthcare Customer Service Representative, you'll be part of creating amazing customer experiences while working with our award-winning organization.Key Responsibilities:Resolve escalated or complex calls from...

Job DescriptionThe Lead Generation Group is committed to delivering exceptional customer experiences. Our team strives to provide timely and effective solutions to client complaints and issues.We are seeking an experienced Escalations Specialist Lead to manage and resolve escalated client complaints and issues. This role requires strong de-escalation...

Job DescriptionThe Lead Generation Group is searching for an experienced Escalations Manager Lead to manage and resolve complex client complaints.About the PositionThis role requires strong leadership skills, excellent communication abilities, and a deep understanding of customer needs.Key responsibilities include:Developing and implementing strategies to...

Job DescriptionAt TeleTech Holdings, Inc., we're all about delivering exceptional customer experiences. As a Senior Operations Manager in Cape Town, you'll be part of our team that creates and delivers amazing customer experiences while promoting a performance-driven culture.About the Role:You'll have responsibility for the operational direction and...

TalentCru is redefining customer care through automation and AI. As a Senior Human Resource Business Partner, you will play a key role in shaping the future of our customer support experience.As part of our Customer Care Automation team, you will work closely with stakeholders to identify opportunities for improvement and drive initiatives that enhance the...

Objectives• Responsible for all actions related to the customer experience strategy in the store with the aim of offering the best possible experience and service to the customer and to our employees too• Responsible for company projects in relation to customer experience as well as follow up all the customer experience KPIs in other to put actions in...

Job DescriptionThe Customer Experience Lead is responsible for driving mobile digital omnichannel customer engagement based on customer preference and omnichannel strategies. This involves creating a consistent and delightful customer experience across all digital touchpoints of the Shoprite customer journey.ResponsibilitiesDevelop strategic input to...

Are you passionate about enhancing customer experiences and driving engagement? We're looking for a Customer Experience Manager to lead our efforts in optimizing the end-to-end customer journey.Key Responsibilities:Develop and implement customer journey strategies to enhance satisfaction and loyalty.Analyze customer interactions to identify pain points and...

Are you passionate about enhancing customer experiences and driving engagement? We're looking for a Customer Experience Manager to lead our efforts in optimizing the end-to-end customer journey.Key Responsibilities:Develop and implement customer journey strategies to enhance satisfaction and loyalty.Analyze customer interactions to identify pain points and...

At Mukuru, we're seeking a skilled Customer Experience Manager to develop and implement strategies that drive impactful marketing campaigns.As our CRM and Direct Marketing Manager, you will play a key role in creating personalized experiences for our customers. With your expertise in CRM platforms and direct marketing techniques, you will lead initiatives...

Job OverviewAs a key member of our team, you will be responsible for developing and implementing direct marketing strategies to engage our customers directly and enhance their overall experience.About YouWe are looking for a highly skilled Crm And Engagement Expert who has a proven track record in developing and implementing successful direct marketing...

Job SummaryWe are looking for a highly motivated Customer Experience Manager to join our team. As a key member of our operations, you will be responsible for leading the delivery of exceptional customer experiences across multiple channels.Your primary focus will be on developing and implementing effective strategies that drive customer satisfaction and...

Job Title: Customer Experience ManagerWe are seeking an experienced professional to fill the role of Customer Experience Manager at Lead Generation Group.The successful candidate will play a critical role in managing client complaints and issues, ensuring a high level of customer satisfaction.Responsibilities:Manage and resolve escalated client complaints...

Key ResponsibilitiesDrive Business Results: Achieve sales targets by effectively managing store operations and leading the store team.Manage Stock Levels: Control inventory levels, minimize stock losses, and maintain high stockroom standards.Deliver Excellent Customer Service: Ensure customer satisfaction by executing our customer service strategy and...

Airline Operations ManagementThis position requires a highly organized and skilled professional to lead a team of contact center agents, delivering exceptional customer service and meeting business objectives.Key Responsibilities:Manage daily operations, including team planning, coaching, and performance evaluation.Maintain high levels of customer...

Job RequirementsCompetenciesLeadership: Provide direction and motivation to the teamCommunication: Facilitate effective communication between team members and other departmentsSales Acumen: Develop and implement sales strategiesCustomer Focus: Ensure exceptional customer serviceEducation and ExperienceUndergraduate degree2-3 years sales and client services...

About the RoleThis role requires a customer-focused leader who can drive business growth through service excellence.The ideal candidate will have strong coaching skills, 3-6 years of banking experience, and the ability to translate business goals into team and personal objectives. Main ResponsibilitiesServicing ClientsDeliver outstanding client...

Customer Experience Executive - Portuguese SpeakerLocation: Cape Town, South AfricaContract: Permanent, Full-TimeHours: Sunday - Thursday 8am - 6pmLanguage requirements: Fluent, business-level written and spoken English and Portuguese are essential. Any additional languages will be greatly beneficial.Application Method: Please ensure that you apply with a CV...

Cape Town, South Africa | Posted on 05/03/2025We're hiring We're looking for a smart, innovative Customer Experience Agent to join our team and help us ensure that our customers have a consistently excellent and delightful experience whenever they engage with us. Join us and be part of a fast-growing business that is disrupting the e-commerce delivery...

We are seeking an experienced Complaints Resolution Specialist to join our team at the Lead Generation Group.About the Role:In this role, you will be responsible for managing and resolving escalated client complaints and issues. You will develop and implement strategies to reduce the frequency of escalations, work closely with other departments to identify...