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Customer Experience Leader

2 weeks ago

Cape Town, Western Cape, South Africa Nestlé SA Full time
Role Summary

This is an exciting opportunity to join our team as a Retail Business Development Manager. You will play a key role in driving sales growth and delivering exceptional customer experiences in a boutique environment.

The ideal candidate will have 3-5 years of experience in direct customer sales and 2-3 years of professional experience in Retail Management. You will be passionate about delivering outstanding customer service and have a proven track record of developing sales and strong customer relationships.

Your key responsibilities will include:

  • Developing and implementing sales strategies
  • Coaching and mentoring team members to deliver exceptional customer service
  • Analyzing customer feedback and improving processes
  • Collaborating with cross-functional teams to drive sales growth

To succeed in this role, you will need:

  • Excellent communication and interpersonal skills
  • Experience in working with high-end/luxury/premium or retail brands
  • Proven ability to analyze data and make informed decisions
  • Strong leadership and coaching skills