Customer Experience Strategist

4 days ago


Cape Town, Western Cape, South Africa Mukuru Full time

Job Description:

The Customer Experience Strategist role at Mukuru involves developing and implementing customer-centric strategies to enhance the overall experience across all touchpoints. Key responsibilities include designing, implementing, and optimizing the end-to-end customer journey, analyzing customer interactions, and identifying key pain points and opportunities for improvement.

Main Responsibilities:

  1. Develop detailed maps of the customer journey across all stages and touchpoints.
  2. Analyze customer interactions and identify key pain points, opportunities for improvement, and areas for innovation.
  3. Collect and analyze customer feedback, behavior data, and performance metrics to gain insights into the customer experience.
  4. Use data to inform decision-making and prioritize improvements.
  5. Collaborate with marketing, sales, product, and customer service teams to ensure a consistent and seamless customer experience.
  6. Leverage CRM systems, customer experience platforms, and other technologies to enhance and streamline the customer journey.

Requirements:

This role requires a relevant tertiary qualification in Marketing/IMM/Business Management, at least 1-3 years' experience in a senior Marketing/CRM role, and basic knowledge of data analysis experience. Relevant industry experience and knowledge of marketing & communication processes are also desirable.



  • Cape Town, Western Cape, South Africa Progressive Edge Full time

    Join Our Team:We are seeking a talented Digital Customer Experience Strategist to help us enhance our customer engagement and retention strategies. In this role, you will be responsible for analyzing customer data and developing insights to inform product development and service improvements.About the Role:Analyze customer feedback and usage patterns to...


  • Cape Town, Western Cape, South Africa MTN South Africa Full time

    MTN South Africa is seeking a highly skilled Customer Success Strategist to join our team.About the Role:The Customer Success Strategist will be responsible for developing and implementing operational and promotional plans to drive revenue growth within assigned accounts.This role requires a strong understanding of the telecom industry, with a focus on...


  • Cape Town, Western Cape, South Africa Évènement by DK Full time

    Experience Designer and Event StrategistWe are looking for an experienced Experience Designer and Event Strategist to join our team at Évènement by DK. In this role, you will be responsible for designing and executing events that deliver exceptional experiences for our audience.About the Role:Design and execute events that align with our brand...


  • Cape Town, Western Cape, South Africa TFG (The Foschini Group) Full time

    About the RoleThis is an exciting opportunity to join TFG as a Customer Engagement Strategist. As part of our Financial Services team, you will be responsible for developing and implementing customer engagement strategies to drive business growth.Key responsibilities include:Strategy Development: Develop and implement comprehensive customer engagement...


  • Cape Town, Western Cape, South Africa Mukuru Full time

    Job OverviewMukuru is seeking an experienced professional to lead the development and implementation of customer journey mapping strategies across all touchpoints. The ideal candidate will have a strong understanding of customer needs, behavior, and preferences, as well as experience in designing and optimizing end-to-end customer experiences.Key...


  • Cape Town, Western Cape, South Africa TeleTech Holdings, Inc. Full time

    Company Overview:TTEC, a leading global customer experience technology and services company, empowers clients to create meaningful connections with the people they serve. With expertise in digital, data-driven marketing, CX management, and omnichannel cloud solutions, TTEC designs and delivers transformative customer experiences for some of the world's most...


  • Cape Town, Western Cape, South Africa Deka Minas Pty Ltd TA Deka Minas Full time

    Job DescriptionLeverage your expertise to lead the re-architecture of the customer experience (CX) for National Branch Level, using event-driven and domain-driven architectures.Design scalable and efficient digital banking solutions using Java, .Net, Spring, Kubernetes, and Kafka.The ideal candidate should have a strong understanding of IoT concepts and...


  • Cape Town, Western Cape, South Africa ENGINEERINGUK Full time

    About the RoleIn this role, you are the central leader across the end-to-end promotions process. You are responsible for defining and prioritizing roadmaps, delivering cohesive value-driven CX plans through multiple cross-functional teams, and leveraging stakeholders to measurably improve promotion quality and efficiency.Main Responsibilities:Define and...


  • Cape Town, Western Cape, South Africa RPO Recruitment Full time

    Supply Chain StrategistRPO Recruitment is currently looking for a skilled Supply Chain Strategist to join our client's team. In this role, you will be responsible for designing and implementing supply chain strategies to support business objectives.This involves:Analyzing market trends, technologies, and suppliers to identify opportunities for...


  • Cape Town, Western Cape, South Africa TeleTech Holdings, Inc. Full time

    Service Delivery StrategistWe're looking for an experienced service delivery professional to join our team as a Service Delivery Strategist. In this role, you'll be responsible for developing and executing service delivery strategies to drive business growth and revenue.Key ResponsibilitiesYou'll lead the development and implementation of service delivery...


  • Cape Town, Western Cape, South Africa Outside Capital Full time

    Job DescriptionWe are seeking a highly skilled Chief Financial Strategist to join our team at Outside Capital. The ideal candidate will possess a Chartered Accountant (CA) qualification and have a minimum of 5+ years post-qualification experience, preferably in the retail/property industry.The Chief Financial Strategist will be responsible for providing...

  • Brand Strategist

    3 days ago


    Cape Town, Western Cape, South Africa prestigecosmetics Full time

    Prestige Cosmetics is a leading manufacturer of personal care products, and we are seeking a Brand Strategist to join our team.This is a mid-senior level role that requires a strong understanding of brand management and marketing concepts.Job DescriptionWe are looking for someone who can establish brand activities to drive market share growth.The successful...


  • Cape Town, Western Cape, South Africa Yellosa Full time

    We are looking for a skilled Digital Marketing Strategist to join our team. As a Digital Marketing Strategist, you will be responsible for developing and implementing digital marketing campaigns that drive results.Your key responsibilities as the Digital Marketing Strategist will include:Conducting market research to identify trends and...


  • Cape Town, Western Cape, South Africa Kontak Recruitment Full time

    Home Decor Layout Strategist Job DescriptionKontak Recruitment Agency has partnered with a respected retailer to recruit a highly skilled Home Decor Layout Strategist who can elevate the in-store shopping experience.About the Role:This position demands an expert who can strategically plan and execute visually appealing store layouts that cater to diverse...


  • Cape Town, Western Cape, South Africa TFG (The Foschini Group) Full time

    Role OverviewWe are seeking an experienced Inventory Strategist to join our team. As an Inventory Strategist, you will play a key role in supporting the implementation of our Merchandise Strategy.Main Responsibilities:Conducting store and merchandise-related analysis to inform inventory management decisions.Liaising with suppliers, stores, and the...


  • Cape Town, Western Cape, South Africa Roman Health Pharmacy LLC Full time

    About Roman Health Pharmacy LLCRoman Health Pharmacy LLC is a pioneering healthcare organization that strives for excellence in patient care and innovative solutions. Our team is passionate about delivering high-quality services and driving business growth through strategic partnerships.Job Description: Business Growth Strategist - South AfricaWe are seeking...

  • Content Strategist

    6 days ago


    Cape Town, Western Cape, South Africa Yellosa Full time

    Yellosa is seeking a highly skilled Content Strategist to join our team. As a Content Strategist, you'll be responsible for developing and implementing content strategies that drive engagement and growth across our social media platforms.Your key responsibilities will include:Developing and refining content strategies to align with our broader marketing...

  • Product Strategist

    7 days ago


    Cape Town, Western Cape, South Africa Mr D Full time

    Mr D is seeking a seasoned Product Strategist to lead the development of its digital payment solutions. As a key member of the product team, you will be responsible for crafting and executing a comprehensive product roadmap that drives business growth and customer satisfaction.The ideal candidate will possess a deep understanding of the digital payments...


  • Cape Town, Western Cape, South Africa Talent Sam Full time

    We are looking for a skilled Online Campaign Strategist to join our team at Talent Sam. As a PPC Strategist, you will be responsible for developing and implementing comprehensive PPC strategies that align with business goals.Responsibilities:Develop and implement comprehensive PPC strategies aligned with business goals.Conduct market and competitor analysis...

  • Growth Strategist

    7 days ago


    Cape Town, Western Cape, South Africa HomeChoice Holdings Limited Full time

    A high-growth SaaS company is transforming the way small businesses operate with innovative solutions.Their platform is designed to help service-based businesses streamline operations, manage customers, and drive revenue. With a solid foundation of a few thousand users, they are now focused on scaling their user base and need a skilled Growth Product Manager...