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Travel Operations Coordinator

2 months ago

Sandton, South Africa Wild Dreams Hospitality Full time
Key Responsibilities:

As a Travel Operations Coordinator at Wild Dreams Hospitality, you will be responsible for the planning and execution of leisure FIT tailor-made itineraries. This will involve managing the reservations process, handling bookings from quote to finalisation, including invoicing and travel documents. You will also be proactive in selling products and services, ensuring the best possible itinerary for our guests. Additionally, you will ensure turn-around times are strictly adhered to according to standard operating practices, and provide exceptional service to agents and guests.

Requirements:
  • 3-5 years of previous inbound tour operating experience and an understanding of the travel industry
  • Proficient in Tourplan or similar booking systems and WETU
  • Extensive geographical, logistical, and product knowledge of South, Southern, and East Africa
  • Fluent in verbal and written Spanish, preferably South American Spanish
  • Excellent communication skills with a strong command of the English language
  • Strong time management, attention to detail, and ability to work under pressure
  • Proficient in Word, Excel, and general computer literacy

About the Role:
This is a live-out position that requires a skilled and experienced travel operations professional to join our team.