Safari Travel Coordinator
1 day ago
Inbound Destination Management is seeking an accomplished Safari Travel Coordinator with a proven track record of handling inbound bookings to Southern Africa for direct clients. This role is based in the Sandton area.
Experience and Requirements- A minimum of 5 years of reservation experience in an inbound tour operating environment.
- Excellent knowledge of destinations such as Tanzania, Kenya, Zanzibar, Zambia, South Africa, Botswana, Zimbabwe, Namibia, Mozambique, Rwanda, Uganda, and Seychelles.
- Strong understanding of FIT and Groups policies and procedures.
- Superb communication skills and a good command of the English language.
- Familiarity with the Tourplan reservations system is an added advantage.
- Calm and professional interaction with suppliers and travel planners via phone and email.
- Creative planning and designing of itineraries that exceed client expectations.
- Handling reservation requests either via email or phone call.
- Processing reservations from quote to finalization, including invoicing and travel documents.
- Professional servicing of dynamic direct guests.
- Proactive selling of products and services to ensure the best possible safari experience for clients.
- Backup support for colleagues when they are away from the office.
- Continuing education through attending training sessions to expand product knowledge.
- Saturday duty and cell phone duty on a rotation basis.
- Public holiday duty and cell phone duty on a rotation basis.
- Shift work required (07:00 – 15:30 & 09:30 – 18:00) on a rotation basis.
The estimated salary for this position is R450,000 per annum, commensurate with experience. If you have a passion for delivering exceptional customer service and a talent for creating unforgettable safari experiences, we encourage you to apply.
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