Travel Experience Coordinator

4 days ago


Sandton, South Africa RMV Solutions Pty Ltd Full time
Job Overview

We are seeking a highly skilled Travel Experience Coordinator to join our team at RMV Solutions Pty Ltd. As a key member of our operations team, you will be responsible for planning and arranging seamless travel experiences for clients across Southern Africa.

About the Role

This is an exciting opportunity to leverage your expertise in group travel management and coordination. You will work closely with international agents, suppliers, and clients to deliver exceptional service and ensure that every detail is taken care of.

Responsibilities
  • Evaluate client requirements, including interests, needs, and budget constraints to create tailored travel experiences.
  • Provide timely quotes for all requested services, ensuring accurate pricing and availability.
  • Make reservations for requested services, confirming details with suppliers and clients.
  • Acknowledge receipt of requests from agents, responding promptly to ensure smooth communication.
  • Organize client files according to company standards, maintaining accurate records and documentation.
  • Input reservations into Tourplan system, ensuring data integrity and accuracy.
  • Confirm services with suppliers, verifying details and resolving any issues that may arise.
  • Maintain ongoing communication with agents regarding reservation status, payments, deadlines, and reservation terms.
  • Coordinate Meet and Greets when necessary, ensuring a warm welcome for clients.
  • Manage documentation for all reservations, including itineraries, travel packs, vouchers, and rooming lists.
  • Plan itineraries and layout, taking into account client preferences and supplier capabilities.
  • Prepare travel packs for clients, including essential information and documents.
  • Issue vouchers and rooming lists, ensuring timely delivery to clients.
  • Maintain a filing system, keeping all documents and records up-to-date and organized.
  • Ensure timely invoicing of clients for all services, providing invoices promptly and accurately.
  • Handle payments and address account inquiries, resolving any issues that may arise.
  • Arrange tour guide services as needed, working closely with suppliers to ensure high-quality experiences.
Requirements
  • High school diploma or equivalent; preferably a qualification in Travel & Tourism.
  • Minimum of 5 years of experience working with groups and group series in the tourism sector.
  • Proficiency in analyzing detailed group costs and itineraries.
  • Familiarity with Tourplan software is advantageous.
  • Ability to negotiate availability and rates with suppliers.
  • Strong knowledge of South African and regional geography.
  • Excellent product and logistical understanding.
Salary

The estimated salary range for this position is $60,000 - $80,000 per annum, depending on relevant experience.

Benefits

RMV Solutions Pty Ltd offers a competitive salary, comprehensive benefits package, and opportunities for career growth and development. Our company is committed to prioritizing our people, customers, and suppliers by delivering exceptional quality, service, and value. We aim to infuse each customer interaction with the unique essence and magic of Africa.

Our company has extensive international expertise in destination retail, global sports event management, duty-free retail on the ground, duty-free retail in the air, destination management, hotel management, lodge management, airport craft and curios retail, activity management, and online corporate travel management.



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