Senior Incentives and Group Travel Coordinator
1 month ago
At Executive Placings, we are seeking an experienced Senior Incentives and Group Travel Coordinator to join our team in Sandton, Johannesburg. This position requires a strong background in the inbound travel market and extensive knowledge of Southern and East Africa.
We estimate the salary for this role to be around R550,000 - R650,000 per annum, depending on experience.
Job Overview:
The successful candidate will be responsible for creative planning and designing of leisure group itineraries, as well as managing the reservations process to ensure that client requirements are met within their budget.
Duties and Responsibilities:
- Creative and out-of-the-box planning and designing of leisure group itineraries, with a focus on incentive-specific experiences
- Managing the reservations process, including qualifying client requirements to ensure they can meet their budget
- Ensuring lead times for responses are met according to standard operating practices
- Handling bookings from quote to finalization, including invoicing and travel documents
- Proactive selling of products and services to ensure the best possible itinerary for clients
- Constant interaction and clear communication with colleagues, agents, guests, and suppliers
- Maintaining relationships with key stakeholders to ensure high-quality service delivery
Required Skills and Qualifications:
- At least 3 years' experience in tour operations, with a focus on groups and incentives
- Good understanding of delivering excellent service to agents and guests
- In-depth knowledge of Tourplan or similar booking systems
- Geographical, logistical, and product knowledge of South Africa, Botswana, Tanzania, and Kenya
- Additional experience in Namibia, Kenya, Uganda, Rwanda, Zimbabwe, Zambia, and Mozambique is advantageous
Benefits:
- Ongoing training and development opportunities
- A supportive and dynamic work environment
- The opportunity to work with a diverse range of clients and destinations
Others:
The ideal candidate will possess a strong passion for travel and customer service, as well as excellent communication and organizational skills.
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