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Customer Service and Administration Specialist

1 month ago

Johannesburg, Gauteng, South Africa Mototeam (Pty) Ltd Full time
About Us

Mototeam (Pty) Ltd is a leading dealership in the automotive industry, committed to delivering exceptional customer service.

Job Title: Automotive Customer Service and Service Retention AdministratorSalary:

R120,000 - R150,000 per annum, depending on experience.

About the Role

We are seeking an experienced Automotive Customer Service and Service Retention Administrator to join our team. The successful candidate will be responsible for managing incoming calls, updating records, and providing exceptional customer service.

Key Responsibilities
  • Call Management: Answer, screen, and forward incoming calls promptly while maintaining a professional and friendly demeanor.
  • Record Keeping: Update DCS for Customer Service and Service Retention, conducting follow-up calls to customers at 3 days, 7 days, 6 months, and 11 months.
  • Customer Engagement: Engage in customer follow-ups and prospecting activities to boost workshop workload.
  • Administrative Support: Accurately capture and update information in Evolve, provide general administrative support, and maintain and organize records.
  • Communication: Provide clear and concise communication with customers, address complaints effectively, and escalate as needed.
Requirements
  • Matric: Grade 12 or equivalent qualification.
  • Administration Experience: Prior administration experience, preferably within a dealership environment.
  • Technical Skills: Proficient in PC Literate Evolve experience and strong communication skills.
  • Location: Reside within the Gauteng Northern Suburbs or nearby.