Sales and Customer Service Specialist

1 month ago


Johannesburg, Gauteng, South Africa Complement Recruitment Full time

Complement Recruitment is seeking a highly skilled Sales and Customer Service Specialist to join their team.

Job Summary:

We are looking for an experienced Sales and Customer Service Specialist to manage customer orders, provide exceptional customer service, and maintain strong relationships with internal stakeholders.

Key Responsibilities:

  • Manage customer orders from receipt to delivery, ensuring timely and accurate processing.
  • Provide exceptional customer service through phone, email, and face-to-face interactions.
  • Develop and maintain strong relationships with customers, internal stakeholders, and colleagues.
  • Collaborate with the sales team to ensure seamless order management and customer satisfaction.
  • Analyze and resolve customer complaints in a timely and professional manner.
  • Maintain accurate records of customer interactions, orders, and complaints.
  • Contribute to continuous improvement initiatives to enhance customer experience and sales performance.
  • Adhere to company policies, procedures, and safety standards.

Requirements:

  • Degree or diploma in Sales, Marketing, or related field.
  • Minimum 3 years' experience in sales, customer service, or related field.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Able to work in a fast-paced environment with multiple priorities.
  • Strong analytical and organizational skills.
  • Familiarity with Sage Line 500, MS Excel, Google Slides, TMS, and Google Sheets.

Estimated Salary:

R15-20k Per Month (Fixed Term Contract)



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