Customer Service Specialist

1 day ago


Johannesburg, Gauteng, South Africa Complement Recruitment Full time
Job Description

We are seeking a highly skilled Customer Service Specialist to join our team at Complement Recruitment. The successful candidate will be responsible for providing exceptional customer service and support to our clients.

About the Role:

  • This is a fixed-term contract position, commencing on 25 September 2024, with a possible extension.
  • The salary for this role is approximately R15-20k per month.
  • The ideal candidate will have a minimum of 3 years' experience in a manufacturing environment, with strong communication and problem-solving skills.
  • You will be responsible for handling customer inquiries, resolving complaints, and maintaining accurate records.

Key Responsibilities:

  1. Provide exceptional customer service, responding to queries and resolving issues promptly.
  2. Manage customer orders, ensuring timely delivery and accurate processing.
  3. Develop and maintain relationships with customers, identifying opportunities for growth and improvement.
  4. Collaborate with internal stakeholders to resolve complex issues and improve processes.
  5. Ensure compliance with company policies and procedures, maintaining confidentiality and integrity.

About You:

  • You hold a Matric/Grade 12 certificate, with a sales qualification or degree being an advantage.
  • You possess excellent communication, problem-solving, and organizational skills.
  • You are proficient in Microsoft Office, Google Suite, and Sage Line 500.
  • You have a strong understanding of customer service principles and practices.


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