Customer Service Delivery Specialist

1 month ago


Johannesburg, Gauteng, South Africa SPEEDAF LOGISTICS SOUTH AFRICA (PTY) LTD Full time
Job Description

We are seeking a highly skilled Customer Service Delivery Specialist to join our team at SPEEDAF LOGISTICS SOUTH AFRICA (PTY) LTD.

Key Responsibilities:
  • To implement Speedaf South Africa standards and procedures in all aspects of customer service delivery.
  • To develop and implement service initiatives that enhance the overall customer experience, ensuring timely resolution of complaints and queries.
  • To promote awareness of the importance of customer service within the branch, fostering a culture of excellence and professionalism.
  • To manage daily customer complaints and ensure prompt and effective resolution, upholding the company's reputation for quality service.
  • To provide accurate and relevant information to customers, both internal and external, maintaining confidentiality and discretion when necessary.
  • To ensure that the problem shipment report is thoroughly reviewed and addressed by staff on a daily basis, maintaining efficiency and productivity.
Requirements:
  • Degree in Business Administration or related field.
  • Minimum 2 years' experience in customer service, preferably in logistics industry.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong analytical and problem-solving skills.
Benefits:
  • A competitive salary range: R250,000 - R350,000 per annum.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • Pension fund contribution.


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