Customer Experience Improvement Agent

3 weeks ago


Cape Town, Western Cape, South Africa Callforce Direct Full time
Job Title: Quality Assurer

We are looking for a dedicated Quality Assurer to join our team at Callforce Direct. As a Quality Assurer, you will play a crucial role in ensuring the quality of customer interactions.

Key Responsibilities:

  • Evaluate customer interactions to assess agent performance and identify areas for improvement.
  • Develop and implement processes to improve service delivery and ensure compliance with industry regulations.
  • Work closely with team leaders and HR departments to refine training programs and implement corrective actions.

What You'll Need:

  • Minimum 1–2 years of experience in a quality assurance role within a sales call center or BPO environment.
  • Familiarity with BPO industry standards and compliance regulations.

Compensation: The salary for this position is $50,000 - $60,000 per annum (dependent on location). We offer a competitive benefits package and opportunities for career growth.

About Us:

At Callforce Direct, we are committed to delivering exceptional service to our clients and their customers. Our team is passionate about providing high-quality customer experiences.



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