Sales and Customer Experience Representative

2 days ago


Cape Town, Western Cape, South Africa Ground One Direct Marketing Full time

We are looking for a highly skilled Sales and Customer Experience Representative to excel in our fast-paced environment. This role involves assisting customers with their inquiries, promoting products and services, and ensuring a positive customer experience.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, or chat in a professional and timely manner.
  • Provide accurate information about products and services.
  • Assist customers in placing orders, processing payments, and resolving any issues.
  • Identify customer needs and recommend suitable products and services.
  • Upsell and cross-sell products to enhance the customer experience and meet sales targets.
  • Maintain detailed and accurate records of customer interactions and transactions.
  • Handle customer complaints and escalate issues when necessary.
  • Follow up with customers to ensure their issues are resolved and they are satisfied.
  • Stay updated on product knowledge, company policies, and promotions.
  • Collaborate with team members to improve customer service and sales processes.
Requirements:
  • Previous experience in customer service or sales is a plus but not required.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work in a fast-paced environment.
  • A positive and enthusiastic attitude.
  • Basic computer skills and proficiency in using software applications.
  • High school diploma or equivalent.
  • Willingness to learn and grow within the company.

Salary Range: $45,000 - $60,000 per year, depending on experience and location. At Ground One Direct Marketing, we strive to provide competitive compensation and benefits to our employees.



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