Customer Experience Advocate

1 day ago


Cape Town, Western Cape, South Africa Time Personnel Full time

Job Title: Customer Experience Advocate

Location: Time Personnel

Salary: £25,000 - £35,000 per annum (dependent on experience)

About the Job:

We are seeking a highly skilled Customer Experience Advocate to join our team at Time Personnel. As a key member of our customer-facing team, you will be responsible for delivering exceptional service standards and maintaining high levels of customer satisfaction.

Your primary objective will be to ensure that all customers receive a first-class service experience, whether through phone calls, emails or in-person interactions. You will work closely with our customer service team leader to identify and escalate any issues that may impact customer satisfaction.

To succeed in this role, you will need to possess excellent communication and interpersonal skills, as well as a strong ability to problem-solve and think critically. You will also need to be proficient in CRM systems and have a good understanding of customer needs and expectations.

The ideal candidate will be a proactive and solution-focused individual who is passionate about delivering exceptional customer experiences. If you are a motivated and results-driven professional who is looking for a new challenge, we would love to hear from you.

About Us:

At Time Personnel, we pride ourselves on our commitment to delivering exceptional customer service and building long-lasting relationships with our clients. We are a dynamic and forward-thinking company that values innovation and continuous improvement.

Key Responsibilities:

  • Ensure excellent service standards and maintain customer satisfaction
  • Manage incoming calls and respond to customer emails
  • Provide product and service information to customers
  • Identify and escalate issues to the Customer Service Team Leader when necessary
  • Recognise, document and alert the Team Leader of trends in customer calls and/or emails
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies


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