Personalized Customer Experience Specialist

1 day ago


Cape Town, Western Cape, South Africa West Coast Personnel Full time

We are seeking a highly skilled Personalized Customer Experience Specialist to join our team at West Coast Personnel. As a key member of our customer success function, you will be instrumental in evolving our customer support team into a comprehensive customer success function.

Your primary responsibilities will include analyzing key account statistics and performance metrics to identify pain points and educate clients, driving campaign improvement. You will also identify opportunities for upselling or cross-selling our products and serve as the main point of contact for customers, managing all escalations.

About Us: At West Coast Personnel, we empower businesses to create impactful, personalized interactions with their customers, significantly boosting conversion rates. Our platform offers Enterprise and SMB clients a unique opportunity to craft and design highly personalized landing pages and deliver them through SMS, while ensuring a mobile data cost-free experience for consumers in South Africa.



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