Senior Travel Experience Coordinator

3 weeks ago


Cape Town, Western Cape, South Africa Wild Dreams Hospitality Full time
Wild Dreams Hospitality is seeking a highly skilled Senior Travel Experience Coordinator to join our team. The ideal candidate will have 4-6 years of experience in handling customer relationships and developing & promoting product and building journeys in the inbound travel industry.

This role requires an in-depth knowledge of South Africa, specifically Cape Town, Garden Route & Safari Destinations and Southern Africa, specifically Zambia, Zimbabwe, Botswana & Namibia and East Africa, specifically Zanzibar, Tanzania, Kenya, Rwanda, Uganda. Knowledge of Mozambique, Mauritius and Seychelles, an added advantage.

The estimated salary for this position is R650,000 - R850,000 per annum, depending on experience. This includes live out accommodation in Cape Town, Western Cape.

Responsibilities:
  • Liaise with the Reservations Manager on sales potential and any development on the agent relationship for all bookings.
  • Ensure all relevant systems are updated i.e.: WISH, TourPlan and any other internal systems.
  • Handle Accommodation, flights transfer & touring bookings.
  • Handle queries from agents on various matters.
  • Process any additional changes/updates after confirmation to the itinerary.
  • Maintain booking file (electronically).
  • Continuous communication and excellent service delivery to agents at all times.
  • Build relationships with agents based on trust and support, knowing their business trends and guests needs.
  • Keep Agents booking information updated in the ARM (likes/dislikes booking habits etc.).
  • Quote accurately and timorously.
  • Design itineraries around company guidelines and product knowledge.
  • Follow up on all outstanding provisional bookings with the agents.
  • Measure sales and GP% per agent in conjunction with Sales.
  • Attend relevant familiarization trips.


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