Experience Customer Support Specialist

3 weeks ago


Cape Town, Western Cape, South Africa O'Brien Recruitment Full time

Are you looking for a challenging role that will utilize your excellent customer service skills? O'Brien Recruitment is seeking highly skilled customer care professionals to join our team based in Brackenfell.

About the Job

This role requires a customer-focused individual who can work effectively in a team environment to provide outstanding customer service. As a Customer Service Agent, you will be responsible for handling customer interactions across multiple channels, ensuring first contact resolution, and driving customer satisfaction.

Responsibilities:
  • Provide exceptional customer service through multiple channels, including phone, email, and live chat
  • Troubleshoot customer issues and provide accurate solutions in a timely manner
  • Work closely with the team to ensure seamless service delivery and maintain high levels of customer satisfaction
What We Offer:
  • A competitive salary: R280,000 per annum
  • Opportunities for career growth and professional development
  • A collaborative and supportive work environment
Requirements:
  • Minimum of 3 years of experience in a customer-facing role
  • Proven track record of delivering exceptional customer service
  • Matric qualification (Grade 12) is essential


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