Customer Service Agent

3 weeks ago


Cape Town, Western Cape, South Africa Isilumko Staffing (JHB) Full time

We are looking for a talented sales representative to join our team in the Western Cape. As a Customer Service Agent, you will be responsible for engaging with customers through outbound calls and promoting our products and services.

**About the Role:**

In this role, you will have the opportunity to utilize your excellent communication skills to build relationships with customers and drive sales. You will also be responsible for maintaining accurate records of customer interactions and transactions.

**Responsibilities:**

  • Conduct outbound calls to customers to promote products and services
  • Provide exceptional customer service by addressing inquiries and resolving issues promptly
  • Utilize order-taking and upselling techniques to maximize sales opportunities

**Requirements and Qualifications:**

  • Minimum of 2 years of experience in a Call Centre environment, receiving inbound calls
  • High energy levels and a proactive approach to achieving targets
  • Proficient in order-taking and upselling techniques
  • Clean criminal record, as reference checks will be conducted
  • Fluent in English with excellent communication skills
  • Reliability and punctuality are essential
  • Strong attention to quality control and time management
  • Effective persuasion and negotiation abilities
  • Demonstrated skill in handling objections with ease

**Salary Range:** R200,000 - R300,000 per annum



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