Current jobs related to Customer Experience Specialist - Johannesburg, Gauteng - Sappi

  • Customer Experience

    4 weeks ago

    Johannesburg, Gauteng, South Africa Old Mutual Full time

    Job title : Customer Experience (CX) SpecialistJob Location : Gauteng, JohannesburgDeadline : March 20, 2025Quick Recommended LinksJobs by Location Job by industries Job DescriptionThis role acts as custodian of customer knowledge and the experience customers (and in time advisers) have across the Goals, Rewards and Digital portfolio. The incumbent is...

  • Customer Experience

    2 days ago

    Johannesburg, Gauteng, South Africa iqbusiness Full time

    Are you passionate about creating exceptional customer experiences?As a CX Designer, you'll collaborate with diverse teams to craft seamless, impactful customer interactions. Your role will be pivotal in driving customer-centric strategies and designing solutions that elevate our clients' experiences. If you're a creative problem-solver with a passion for...

  • User Experience Specialist

    7 days ago

    Johannesburg, Gauteng, South Africa Easyfind (Pty) Ltd Full time

    Welcome to Easyfind (Pty) Ltd, where we're revolutionizing digital banking! We're looking for a skilled User Experience Specialist to help us craft cutting-edge digital experiences for our customers.Main Objectives:Design user-friendly interfaces for our web and mobile banking applicationsCollaborate with product managers, developers, and stakeholders to...

  • Customer Experience Supervisor

    5 days ago

    Johannesburg, Gauteng, South Africa PayJoy Inc. Full time

    Job DescriptionWe are seeking a highly motivated and experienced Customer Experience Manager to lead our customer support team. The ideal candidate will have a proven track record of delivering exceptional customer experiences, driving business growth, and maintaining operational excellence.Develop and implement customer-centric strategies to drive...

  • Customer Experience Strategist

    2 days ago

    Johannesburg, Gauteng, South Africa Sanlam Limited Full time

    Job DescriptionSantam Claims Solutions is seeking an experienced professional to fill the position of Customer Experience Strategist. This role will be based in Hill on Empire and will focus on capturing customer insights to improve the overall experience.Responsibilities:To listen to customer feedback in real-time and respond accordingly.To analyze large...

  • Customer Service Specialist

    3 days ago

    Johannesburg, Gauteng, South Africa Advanced Call Center Technologies, LLC Full time

    Job OverviewWe are seeking a talented Customer Service Specialist to join our team at Advanced Call Center Technologies, LLC. In this role, you will be the primary point of contact for customers, providing exceptional service and support through various communication channels.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely...

  • Customer Experience Executive

    3 weeks ago

    Johannesburg, Gauteng, South Africa NM Staffing Solutions (Pty)Ltd Full time

    Our client in the Automotive Industry, Northcliff, is looking for a Customer Experience Executive.Minimum Qualification:Grade 12 is essentialCustomer facing certification or diplomaLeadership skillsExperience:At least 2-years of experience in a customer interfacing roleCritical on the Job Skills Synopsis:Superior customer engagementAble to work under...

  • Customer Experience Manager

    2 days ago

    Johannesburg, Gauteng, South Africa Promapp Full time

    Job DescriptionWe are seeking an experienced Customer Experience Manager to join our team. As a key member of our organization, you will be responsible for ensuring the successful adoption and growth of our solutions among existing top annual recurring revenue (ARR) customers.Your primary focus will be on relationship development, exploring new use cases,...

  • Custom Tariff Specialist

    3 weeks ago

    Johannesburg, Gauteng, South Africa PST Full time

    As a Custom Tariff Specialist you will: • Monitor, research and understand on a daily basis international Customs Tariffs and duty rates that impact PST.AG clients' ability to do business internationally • Maintain and utilize current regulatory expertise to ensure that the PST.AG database of Customs Tariffs is up to date and compliant with regulatory...

  • Customer Experience Lead

    3 days ago

    Johannesburg, Gauteng, South Africa Cozinha Restaurant Full time

    Food Service ManagementWe are seeking an experienced Assistant Restaurant Manager to join our team at Cozinha Restaurant in Johannesburg. This role involves driving business growth, improving operational efficiency, and delivering exceptional customer experiences.About UsCozinha Restaurant is a leading family restaurant in Johannesburg, known for its warm...

  • Customer Experience Director

    3 days ago

    Johannesburg, Gauteng, South Africa Unique Personnel (Pty) Ltd Full time

    Customer Service and Sales Development ManagerWe are looking for an experienced and results-driven Customer Service and Sales Development Manager to join our team. This leadership role demands a professional with expertise in process optimization, customer service enhancement, and team management.Key Responsibilities:Lead a large inbound customer service...

  • Sales and Partnerships Specialist

    5 days ago

    Johannesburg, Gauteng, South Africa Salesworx Specialist Sales Recruitment Full time

    Clients Growth and PartnershipsOur client is the leading supplier of perspex/polymers in South Africa, with applications in eventing/exhibitions, architecture, farming/food production, and large-scale lighting.The Sales and Partnerships Specialist will play a crucial role in retaining top customers and nurturing key relationships, discovering new...

  • Service Experience Specialist

    4 days ago

    Johannesburg, Gauteng, South Africa Brownsjewellers Full time

    The Role of a Lifetime: Building Lasting RelationshipsJob DescriptionWe are a family-owned jeweler with a passion for crafting exceptional experiences for our clients. As a Customer Service Specialist, you will play a crucial role in building lasting relationships and delivering excellence at every touchpoint.Our ideal candidate will have a proven track...

  • Customer Experience Director

    2 days ago

    Johannesburg, Gauteng, South Africa M-KOPA Full time

    Company OverviewM-KOPA is a pioneering force in digital and financial inclusion across Africa. We are committed to empowering our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training.We prioritize well-being, family-friendly policies, and flexibility, fostering an environment where individuals can...

  • Process Optimization Specialist

    4 days ago

    Johannesburg, Gauteng, South Africa Quantanite Full time

    About the Job\This role offers an exciting opportunity for recent graduates who enjoy blending customer service with process innovation and analytical thinking. You'll work with our team to create innovative customer experiences and drive business growth.\Key Responsibilities:\\Evaluate and refine existing processes\Identify improvement opportunities and...

  • Customer Experience Director

    3 days ago

    Johannesburg, Gauteng, South Africa Osiris Trading Full time

    At Osiris Trading, we're seeking a Gaming Operations Director to drive our team's success. This role involves participating in the formulation of strategies and plans for sustainable growth, focusing on communication strategies and scalability.Developing standard operating procedures to ensure efficient departmental operation and service delivery is a key...

  • Customer Success Specialist

    3 days ago

    Johannesburg, Gauteng, South Africa Ad Hoc Client - 5397105 Full time

    Job DescriptionThis role involves working as a Customer Success Specialist to identify and pursue new sales opportunities. You will be responsible for developing strong relationships with our clients, staying up-to-date with industry trends, and identifying areas for improvement.Your primary objective will be to drive sales growth and maintain a high level...

  • Web Experience Specialist

    5 days ago

    Johannesburg, Gauteng, South Africa Aspire nexus Full time

    We are seeking a talented individual to join Aspire Nexus as a Web Experience Specialist. In this role, you will play a crucial part in evaluating the user experience of our online platforms.About the Role:As a Web Experience Specialist, you will be responsible for testing and providing feedback on website navigation. Your insights will help us refine our...

  • Customer Experience Manager

    5 days ago

    Johannesburg, Gauteng, South Africa Sybrin Full time

    Sybrin Systems prioritizes delivering exceptional products and secure solutions, leveraging our ISO 9001:2015 certification for Quality Management and ISO 27001:2013 for Information Security Management. As an employee of Sybrin Systems, you'll undergo regular training to deepen your understanding of your role in the security and quality ecosystem. This...

  • Customer Engagement Specialist

    4 days ago

    Johannesburg, Gauteng, South Africa PHILLIP ELECTRONIC SA Full time

    About the Role:In this challenging and rewarding role as a Customer Engagement Specialist, you will play a crucial part in driving sales growth and building strong relationships with our existing customer base. Your primary focus will be on making outbound calls to customers to promote our products and services, with the ultimate goal of meeting or exceeding...

Customer Experience Specialist

1 week ago

Johannesburg, Gauteng, South Africa Sappi Full time
Key Responsibilities
  1. Ensure that bookings, confirmations, amendments and cancellations of sales orders are actioned on SAP in a timely and accurate manner.
  2. Maintain the order book regarding finalising balances and changing orders to different machine and warehouse locations to meet customer requirements.
  3. Liaise with the manufacturing planning department for allocations to ensure efficient supply chain management.
  4. Maintain customer profiles using the Salesforce system to provide exceptional customer service.
  5. Coordinate the distribution and delivery of customer orders using the Track and Trace system to ensure seamless logistics.
  6. Review customer credit limit availability before finalising distribution to prevent potential risks.
  7. Regularly communicate with customers regarding order status reports/stock availability and effectively deal with customer complaints in a professional manner.
  8. Provide customers with a Certificate of Compliance (COC), invoices and proof of deliveries (POD's) as and when required to maintain transparency.