Customer Experience Supervisor

5 days ago


Johannesburg, Gauteng, South Africa PayJoy Inc. Full time

Job Description

We are seeking a highly motivated and experienced Customer Experience Manager to lead our customer support team. The ideal candidate will have a proven track record of delivering exceptional customer experiences, driving business growth, and maintaining operational excellence.

  • Develop and implement customer-centric strategies to drive satisfaction, loyalty, and retention.
  • Lead and manage a team of customer support professionals to deliver outstanding customer experiences.
  • Collaborate with cross-functional teams to develop and implement new products, services, and processes.
  • Analyze customer feedback, concerns, and issues to identify areas for improvement.
  • Design and implement training programs to enhance staff knowledge and skills.
  • Monitor and report on customer satisfaction, NPS, and other key metrics.
  • Develop and manage key performance indicators (KPIs) to measure customer satisfaction, efficiency, and effectiveness.
  • Stay up-to-date with industry trends, best practices, and emerging technologies to drive innovation and improvement.
  • Make informed decisions based on data analysis and business intelligence.

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