Customer Experience Executive

3 weeks ago


Johannesburg, Gauteng, South Africa NM Staffing Solutions (Pty)Ltd Full time

Our client in the Automotive Industry, Northcliff, is looking for a Customer Experience Executive.

Minimum Qualification:

  • Grade 12 is essential
  • Customer facing certification or diploma
  • Leadership skills

Experience:

  • At least 2-years of experience in a customer interfacing role

Critical on the Job Skills Synopsis:

  • Superior customer engagement
  • Able to work under Pressure
  • Transparent and honest
  • Excellent administrative abilities
  • Process driven
  • Ability to prioritize workload and meet deadlines
  • Ability to follow through on instructions
  • Be a team player

Digital Literacy:

  • MS Word: Word, Excel, PowerPoint
  • Prior Industry related platform experience will be advantageous

Role Description:

  • Provision of an excellent support service which will ensure a functional and seamless on floor customer experience in which the showroom floor is effectively supervised and supported.
  • To ensure optimal customer service to a client on completion of a sale for preparation of the car to be purchased and collected. Ensuring effective onsite customer service as well as after care service.

Key Areas of Responsibility:

  • Delivery Logistics
  • Customer Handover
  • Aftersales
  • Facilities and Showroom Coordination
  • Evaluations

Evaluations:

  • Accurate Evaluations of cars 
  • Ensure proper vehicle inspections administered to identify if cars are worth keeping
  • Autobid used to provide pricing

  • Customer Experience

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