Customer Experience Manager

3 days ago


Johannesburg, Gauteng, South Africa Promapp Full time
Job Description

We are seeking an experienced Customer Experience Manager to join our team. As a key member of our organization, you will be responsible for ensuring the successful adoption and growth of our solutions among existing top annual recurring revenue (ARR) customers.

Your primary focus will be on relationship development, exploring new use cases, evangelism, and partnering directly with Nintex Professional Services or Implementation Partners for enablement of Nintex products to existing customers and their partners. You will assist our top customers in getting the most out of their Nintex investments, aid their partners in the process, and drive adoption, usage, account growth, and high renewal rates.

The ideal candidate will possess excellent communication and interpersonal skills, with the ability to interact and communicate with individuals at all levels of the organization. You will work collaboratively with cross-functional teams, including customer success, support, product, and sales, to ensure seamless execution of your responsibilities.

To succeed in this role, you will need:

  • 7+ years' experience in systems application consulting or account management, either via a SaaS or internal IT organization, or externally with a consulting firm or a software provider.
  • 3+ years' Nintex Workflows or Nintex K2 experience (with some preferred customer/business-facing experience) will be a significant plus.
  • 3+ years of Experience working in regional roles across GCC / MENA.
  • Experience working in a channel-led organization is a plus.


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