Customer Experience Strategist

2 days ago


Johannesburg, Gauteng, South Africa Sanlam Limited Full time
Job Description

Santam Claims Solutions is seeking an experienced professional to fill the position of Customer Experience Strategist. This role will be based in Hill on Empire and will focus on capturing customer insights to improve the overall experience.

Responsibilities:
  • To listen to customer feedback in real-time and respond accordingly.
  • To analyze large datasets to identify trends and areas for improvement.
  • To collaborate with cross-functional teams to develop and implement strategies for improving customer experience.
Requirements:
  • Bachelor's degree, preferably in marketing or a related field.
  • 3-5 years of experience in Voice of the Customer program methodologies.
  • Proven ability to work with large data sets and deliver actionable insights.


  • Johannesburg, Gauteng, South Africa iqbusiness Full time

    **About iqbusiness**iqbusiness is a leading company in the financial services sector, dedicated to delivering exceptional customer experiences. We're seeking a talented CX Designer to join our team and help shape the future of our client interactions.


  • Johannesburg, Gauteng, South Africa VML South Africa Full time

    About VML South AfricaWe are a beacon of innovation and growth in an ever-evolving world, with a heritage built upon a century of combined expertise. Our creativity meets technology, and diverse perspectives ignite inspiration.With over 30,000 employees across 150+ offices in 64 markets, we value connection, belonging, and the power of differences. Our...


  • Johannesburg, Gauteng, South Africa Tower Group (Pty) Ltd Full time

    Job DescriptionThe Senior Content Writer (UX and Marketing) position at Tower Group (Pty) Ltd requires a seasoned content strategist with expertise in user-centred and conversion-focused content creation. This role focuses on crafting clear, engaging, and sophisticated digital experiences that align with brand strategy and drive measurable results.A deep...


  • Johannesburg, Gauteng, South Africa Yellosa Full time

    At Yellosa, we are looking for a highly motivated Digital Growth Strategist to join our team in Johannesburg. As a key member of our online gaming expansion efforts, you will be responsible for driving growth through strategic partnerships, affiliate marketing, sponsorships, and digital advertising (PPC). This is an exciting opportunity to lead innovative...


  • Johannesburg, Gauteng, South Africa Spane 4 All Full time

    Business Technology StrategistWe are seeking a highly skilled Business Technology Strategist to join our team. The successful candidate will be responsible for advising on budget forecasting to align identified needs for IT infrastructure architecture.The ideal candidate will have a strong understanding of business and financial principles, as well as...


  • Johannesburg, Gauteng, South Africa DVT Full time

    Business Efficiency StrategistWe are seeking an experienced Business Efficiency Strategist to join our team in Cape Town or Gauteng. As a key member of our operations team, you will play a pivotal role in driving continuous improvement initiatives and implementing innovative solutions to enhance operational efficiency.Key ResponsibilitiesAnalyze and optimize...


  • Johannesburg, Gauteng, South Africa Realmdigital Full time

    As a seasoned UX Content Strategist, you'll play a crucial part in shaping the digital experience for our clients. Your expertise in simplifying complex ideas into clear, engaging content will ensure every interaction reinforces brand trust and loyalty.


  • Johannesburg, Gauteng, South Africa Standard Bank of South Africa Limited Full time

    We are looking for a Senior Data Strategist to join our team and contribute to the development of data-driven solutions. As a key member of our organization, you will lead initiatives to improve operational performance by identifying drivers of performance and building profitability models.In this role, you will work closely with stakeholders to develop...


  • Johannesburg, Gauteng, South Africa Ananzi Full time

    Ananzi seeks an experienced Senior Solution Advisor to lead our sales strategy in Angola. As a key member of our presales team, you will participate in sales cycles, collaborating closely with virtual account teams to drive sales strategy execution.Sales StrategyDevelop close relationships with sales teams to promote effective sales methodologies.Support RFx...

  • Business Strategist

    4 days ago


    Johannesburg, Gauteng, South Africa Standard Bank of South Africa Limited Full time

    Job OverviewWe are seeking a skilled Business Strategist to join our team in driving sub-segment profitability and data analysis. This role will be accountable for meeting segment targets and market-related goals.The successful candidate will equip the segment with appropriate levels of insight/guidance to drive customer and financial outcomes. As an...

  • Customer Experience

    2 days ago


    Johannesburg, Gauteng, South Africa iqbusiness Full time

    Are you passionate about creating exceptional customer experiences?As a CX Designer, you'll collaborate with diverse teams to craft seamless, impactful customer interactions. Your role will be pivotal in driving customer-centric strategies and designing solutions that elevate our clients' experiences. If you're a creative problem-solver with a passion for...

  • Customer Experience

    4 weeks ago


    Johannesburg, Gauteng, South Africa Old Mutual Full time

    Job title : Customer Experience (CX) SpecialistJob Location : Gauteng, JohannesburgDeadline : March 20, 2025Quick Recommended LinksJobs by Location Job by industries Job DescriptionThis role acts as custodian of customer knowledge and the experience customers (and in time advisers) have across the Goals, Rewards and Digital portfolio. The incumbent is...

  • Brand Strategist

    2 weeks ago


    Johannesburg, Gauteng, South Africa DarkMatter LLC Full time

    Job title : Brand StrategistJob Location : Gauteng, JohannesburgDeadline : March 17, 2025Quick Recommended LinksJobs by Location Job by industries Role OverviewWe are looking for an experienced and dynamic Brand Strategist to join our team in Sandton, Johannesburg. The ideal candidate will have a strong background in digital marketing, with a proven track...


  • Johannesburg, Gauteng, South Africa Plus 1x Full time

    Job Description:The Banking and Payments Strategist role at Plus 1x requires a skilled professional with expertise in banking and payments. You will work closely with stakeholders to develop and implement strategies that drive business growth and improve customer experiences. Your knowledge of payment processing, regulatory compliance, and business analysis...


  • Johannesburg, Gauteng, South Africa Ananzi Full time

    Job OverviewAnanzi is seeking a skilled Digital Marketing Strategist to join our team. As a Social Media Influencer Strategist, you will be responsible for developing and executing comprehensive influencer marketing strategies for a major client in the food sector.This role requires a creative, self-driven individual who is confident in managing...


  • Johannesburg, Gauteng, South Africa M-KOPA Kenya Limited Full time

    We are seeking a Digital Inclusion Strategist to join our South Africa Operations team. As we scale up and drive digital and financial inclusion across our markets, this role will play a pivotal part in shaping our growth strategy.This position will collaborate across teams to work as a proactive contributor and strategic coordinator, driving high-impact...


  • Johannesburg, Gauteng, South Africa RMB Nigeria Limited Full time

    Job Title: Business Intelligence StrategistAbout the RoleWe are seeking an experienced Business Intelligence Strategist to lead our team in implementing the Business Intelligence strategy and translating tactical strategies into actionable goals. The successful candidate will understand the business environment and requirements, analyzing data and providing...


  • Johannesburg, Gauteng, South Africa Mindworx Consulting Full time

    As a key member of our team at Mindworx Consulting, you will play a vital role in shaping the technology landscape of our clients. We are seeking an experienced Enterprise Architecture Strategist to join our team and contribute to the development of innovative solutions that meet the evolving needs of our clients.About the RoleThe Enterprise Architecture...

  • Digital Strategist

    4 weeks ago


    Johannesburg, Gauteng, South Africa Recruitment Dynamix (Pty) Ltd Full time

    Senior Digital Marketing Strategist - Agency role Key Roles & Responsibilities: Drive strategic digital thinking within the agency and with clients. Deeply understand clients, their businesses, objectives their brands. Present to digitally savvy C-suite clients, leading discussions that build trust and establish the agencys thought leadership. Be the...


  • Johannesburg, Gauteng, South Africa LexisNexis Full time

    Job DescriptionWe are seeking a skilled Product Marketing Strategist to join our team. As a key member of our marketing department, you will play a crucial role in planning and implementing marketing strategies and communication plans.To ensure success, you will research business trends, competition, and opportunities, and analyze campaign...