Customer Experience Lead

About the RoleWe are seeking an experienced customer experience lead to join our team in Johannesburg. As a key member of our call centre operations team, you will be responsible for leading a team of customer service representatives and driving business growth.ResponsibilitiesDevelop and implement strategies to improve customer satisfaction and loyalty.Lead...

Job title : Customer Experience (CX) SpecialistJob Location : Gauteng, JohannesburgDeadline : March 20, 2025Quick Recommended LinksJobs by Location Job by industries Job DescriptionThis role acts as custodian of customer knowledge and the experience customers (and in time advisers) have across the Goals, Rewards and Digital portfolio. The incumbent is...

About the Role:Job Summary:We are seeking an experienced Customer Success Manager to join our team. The successful candidate will be responsible for ensuring customer satisfaction, retention, and expansion by fostering strong relationships and providing strategic support.Responsibilities:Develop and nurture strong relationships with key stakeholders at all...

Job DescriptionWe are seeking a highly motivated and experienced Customer Experience Manager to lead our customer support team. The ideal candidate will have a proven track record of delivering exceptional customer experiences, driving business growth, and maintaining operational excellence.Develop and implement customer-centric strategies to drive...

Are you passionate about creating exceptional customer experiences?As a CX Designer, you'll collaborate with diverse teams to craft seamless, impactful customer interactions. Your role will be pivotal in driving customer-centric strategies and designing solutions that elevate our clients' experiences. If you're a creative problem-solver with a passion for...

**About iqbusiness**iqbusiness is a leading company in the financial services sector, dedicated to delivering exceptional customer experiences. We're seeking a talented CX Designer to join our team and help shape the future of our client interactions.

Sybrin Systems prioritizes delivering exceptional products and secure solutions, leveraging our ISO 9001:2015 certification for Quality Management and ISO 27001:2013 for Information Security Management. As an employee of Sybrin Systems, you'll undergo regular training to deepen your understanding of your role in the security and quality ecosystem. This...

Customer Service and Sales Development ManagerWe are looking for an experienced and results-driven Customer Service and Sales Development Manager to join our team. This leadership role demands a professional with expertise in process optimization, customer service enhancement, and team management.Key Responsibilities:Lead a large inbound customer service...

Job DescriptionWe're looking for a skilled CX Designer to lead our efforts in crafting seamless and impactful customer experiences. As a key member of our team, you'll collaborate with diverse stakeholders to drive customer-centric strategies and design solutions that elevate our clients' experiences.**Key Responsibilities**Conduct User Research: Gather...

We invite applications for the role of Banking Customer Care for Voice Processes – Assistant Vice President, OnSite South Africa. This is an exciting opportunity for a seasoned leader to join our team and drive actions that maximize productivity and create a profitable business partnership.The Operating Leader will manage a team of Operations Managers and...

Toys R Us and Babies R Us South Africa is seeking a talented Store Manager to oversee the daily operations of our retail stores. As a key member of our management team, you will be responsible for leading a team of sales professionals, implementing sales strategies, and driving business growth through effective inventory management and visual...

Job DescriptionSantam Claims Solutions is seeking an experienced professional to fill the position of Customer Experience Strategist. This role will be based in Hill on Empire and will focus on capturing customer insights to improve the overall experience.Responsibilities:To listen to customer feedback in real-time and respond accordingly.To analyze large...

Our client in the Automotive Industry, Northcliff, is looking for a Customer Experience Executive.Minimum Qualification:Grade 12 is essentialCustomer facing certification or diplomaLeadership skillsExperience:At least 2-years of experience in a customer interfacing roleCritical on the Job Skills Synopsis:Superior customer engagementAble to work under...

Job DescriptionWe are seeking an experienced Customer Experience Manager to join our team. As a key member of our organization, you will be responsible for ensuring the successful adoption and growth of our solutions among existing top annual recurring revenue (ARR) customers.Your primary focus will be on relationship development, exploring new use cases,...

About the RoleThe Customer Advocacy Lead will play a key role in shaping our customer experience strategy and ensuring that it is aligned with business objectives. You will be responsible for developing and implementing programs to drive customer advocacy and loyalty.Responsibilities:Develop and execute customer advocacy programs.Measure and report on...

Company OverviewM-KOPA is a pioneering force in digital and financial inclusion across Africa. We are committed to empowering our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training.We prioritize well-being, family-friendly policies, and flexibility, fostering an environment where individuals can...

At Osiris Trading, we're seeking a Gaming Operations Director to drive our team's success. This role involves participating in the formulation of strategies and plans for sustainable growth, focusing on communication strategies and scalability.Developing standard operating procedures to ensure efficient departmental operation and service delivery is a key...

Professional OverviewThe Automotive industry is a dynamic and exciting sector that offers numerous opportunities for growth and development. At Professional Career Services, we are committed to providing exceptional customer experiences, and we are seeking a highly motivated and experienced Customer Care Manager to lead our team in Pretoria and Johannesburg...

About VML South AfricaWe are a beacon of innovation and growth in an ever-evolving world, with a heritage built upon a century of combined expertise. Our creativity meets technology, and diverse perspectives ignite inspiration.With over 30,000 employees across 150+ offices in 64 markets, we value connection, belonging, and the power of differences. Our...

The Capital Hotels, Apartments & Resorts seeks a Guest Relations Officer to join their team. The ideal candidate will possess excellent communication skills and be able to provide exceptional guest service.Job Description:The Guest Relations Officer is responsible for the supervision and control of all guest services and administration of all Guest...