Service Experience Specialist

2 days ago


Johannesburg, Gauteng, South Africa Brownsjewellers Full time

The Role of a Lifetime: Building Lasting Relationships

Job Description

We are a family-owned jeweler with a passion for crafting exceptional experiences for our clients. As a Customer Service Specialist, you will play a crucial role in building lasting relationships and delivering excellence at every touchpoint.

Our ideal candidate will have a proven track record in client services, excellent communication skills, and a natural ability to connect with both internal and external clients.

Your responsibilities will include:

  • Providing exceptional service that reflects our commitment to luxury and excellence.
  • Building lasting relationships with our clients.
  • Resolving product or service queries with professionalism.
  • Ensuring timely delivery of precious jewelry to our clients.
  • Staying up-to-date with our latest collections, processes, and policies.
Requirements

We are seeking an individual with:

  • At least 2 years of experience in client services.
  • Excellent verbal and written communication skills.
  • A natural ability to connect with both internal and external clients.
  • Proven problem-solving skills and attention to detail.
  • Ability to thrive in a dynamic environment.


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