Customer Engagement Specialist

5 days ago


Johannesburg, Gauteng, South Africa PHILLIP ELECTRONIC SA Full time
About the Role:

In this challenging and rewarding role as a Customer Engagement Specialist, you will play a crucial part in driving sales growth and building strong relationships with our existing customer base. Your primary focus will be on making outbound calls to customers to promote our products and services, with the ultimate goal of meeting or exceeding sales targets.

Key Responsibilities:

  • Maintain accurate records of customer interactions, including call outcomes and follow-up actions
  • Develop and implement effective sales strategies to meet individual and team targets
  • Build strong relationships with customers through excellent communication and interpersonal skills
  • Identify opportunities for upselling and cross-selling
  • Responsible for maintaining high levels of customer satisfaction through prompt issue resolution and proactive problem-solving


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