Technical Support Specialist
1 week ago
At MRI Software, we are seeking a highly skilled Technical Support Specialist to join our Support Services team in Cape Town. As a key member of our team, you will be responsible for providing exceptional help desk services to clients using our software solutions.
About the RoleThis is an exciting opportunity to work with a leading software company and utilize your technical expertise to deliver outstanding customer experiences. You will be working closely with our impressive client base, analysing complex software issues, and providing timely resolutions to ensure their satisfaction.
We offer a dynamic work environment with opportunities for growth and professional development. If you possess excellent communication skills, are a creative problem-solver, and have experience with Oracle PL/SQL, we encourage you to apply for this position.
Key Responsibilities:- Analyse and troubleshoot complex software issues
- Provide timely and effective support to clients via various communication channels
- Collaborate with internal teams to resolve technical issues
- Stay up-to-date with new software releases and updates
- Bachelor's degree in Computer Science or related field
- Minimum 2 years of experience in technical support
- Experience with Oracle PL/SQL and software troubleshooting
- Excellent communication and problem-solving skills
- A competitive salary of R450,000 - R550,000 per annum (negotiable based on experience)
- Ongoing training and professional development opportunities
- A dynamic and collaborative work environment
- The chance to work with a leading software company
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