MS Service Desk Operations Specialist

1 month ago


Cape Town, Western Cape, South Africa Dimension Data Full time
About the Role

The MS Service Desk Agent is the primary point of contact for clients and vendors, responsible for handling inquiries, incidents, or service requests by applying standard operating procedures and adhering to set expectations.

Key Responsibilities:

  • Receive, log, validate, and diagnose client requests, covering a broad range of products and services offered, leveraging agreed service level agreements and standard tools.
  • Utilize MS product and process knowledge, along with discretion, to respond to tickets.
  • Provide timely updates to clients regarding pending requests or tickets, as requested.

Job Requirements:

Requirements
  • A minimum of two years of experience as a technical support professional with knowledge of the MS Service Desk environment and/or as an end user with basic troubleshooting skills.
  • Excellent customer service skills, enabling effective communication both verbally and in writing.
  • A minimum of three years of experience in a customer service environment.
  • At least two years of experience in IT support, troubleshooting, and service desk operations.

Benefits:

This role offers a competitive salary of approximately $65,000 per annum, depending on location. Additional benefits include opportunities for career growth and professional development within Dimension Data.



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