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Employee Experience Lead

1 week ago

Cape Town, Western Cape, South Africa Hungry Lion Full time
Job Summary

Hungry Lion Fast Foods (Pty) Ltd is seeking an experienced Employee Experience Lead to join our team. The ideal candidate will have a proven track record of designing and delivering effective training programs that drive business results.

Key Responsibilities:

  • Develop and submit the annual Workplace Skills Plan (WSP) and Annual Training Report (ATR) in a timely manner.
  • Ensure that all SETA & legislative reporting requirements are met both in terms of content and deadlines.
  • Monitor all recoverable grants and ensure maximum recoverable grants are achieved as per the service level agreement with the relevant SETAs.

The successful candidate will also be responsible for:

  • Leading a small training team and providing coaching for their development.
  • Ensuring consistent execution of brand standards, operational procedures, and customer service excellence.
  • Identifying training needs, creating learning modules, and conducting workshops for employees.
  • Monitoring and evaluating training effectiveness, providing feedback and coaching to improve performance.
  • Working closely with other departments and store management to align training strategies with business goals.
  • Developing training programs to support career growth within the organisation.
  • Staying updated on industry trends and best practices to enhance training methodologies.

Requirements:

  • 5+ years of experience, preferably in the QSR, food service, or hospitality industry, with at least 3 years in a Training Manager role.
  • A certification in Training & Development, Instructional Design or Food Safety preferred.
  • Strong knowledge of restaurant operations, customer service standards and food safety protocols.
  • Excellent communication, presentation, and leadership skills.
  • Ability to design and deliver engaging training programs using various methods.
  • Strong analytical skills to assess training effectiveness and performance improvements.
  • Familiarity with Learning Management Systems (LMS) and digital training tools.
  • Proficiency in Google Workspace and training software.