Technical Support Engineer

3 days ago


Cape Town, Western Cape, South Africa Findojobs South Africa Full time

Job Summary

The 2nd Line Support Technician's role is to provide a single point of contact for end users, partners, and resellers to receive support and maintenance within the organization's IT environment.

Key Responsibilities
  • Act as a primary interface to all clients to resolve technical problems reported
  • Provide troubleshooting and technical support via remote or on-site support
  • Keep clients informed on progress with problem resolution
  • Escalate and report on the status of all problems as and when required by management
  • Provide solution advice to end-user technicians when needed
Technical Skills
  • Configure, troubleshoot, and maintain wireless APs for clients
  • Setup, configure, support, and maintain users on Active Directory and set up permissions
  • Install and configure desktop computers and software
  • Assist with VoIP platform issues
  • Change and manage the DNS records on the servers
  • Point websites on IIS server to other websites and make general changes
  • Manage, configure, and monitor client monitoring systems
  • Log line and system faults with vendors and service providers
  • Do preventative maintenance on client equipment including, but not limited to Network equipment, VoIP Systems, LAN equipment, and servers

Requirements

  • Provide good quality work
  • Very strong analytical, problem solving and decision-making skills
  • Be customer service focused
  • Be able to work in a fast-paced environment
  • Be able to work under stressful conditions
  • Be able to communicate effectively and clearly
  • Demonstrate professional attributes
  • Excellent attention to detail skills
  • Ability to prioritize work schedules and manage multiple projects simultaneously
  • Demonstrate ability to be assertive and self-motivated
  • Lead with confidence
  • Be able to work overtime and standby as required
  • Be able to focus on the requirements as set by management
  • Punctual
  • Valid driver's license and own transport


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