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Senior Technical Support Specialist

1 week ago

Cape Town, Western Cape, South Africa Findojobs South Africa Full time

Job Description

The role of the 2nd Line Support Technician is to provide technical support and maintenance within the organization's IT environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment.

Key Responsibilities
  • Act as a primary interface to all clients to resolve technical problems reported
  • Provide troubleshooting and technical support via remote or on-site support
  • Keep clients informed on progress with problem resolution
  • Escalate and report on the status of all problems as and when required by management
  • Provide solution advice to end-user technicians when needed
Other Key Duties
  • Configure, troubleshoot, and maintain wireless APs for clients
  • Setup, configure, support, and maintain users on Active Directory and set up permissions
  • Install and configure desktop computers and software
  • Assist with VoIP platform issues
  • Change and manage the DNS records on the servers
  • Point websites on IIS server to other websites and make general changes
  • Manage, configure, and monitor client monitoring systems
  • Log line and system faults with vendors and service providers
  • Do preventative maintenance on client equipment including, but not limited to Network equipment, VoIP Systems, LAN equipment, and servers

Requirements

  • Provide good quality work
  • Very strong analytical, problem solving and decision-making skills
  • Be customer service focused
  • Be able to work in a fast-paced environment
  • Be able to work under stressful conditions
  • Be able to communicate effectively and clearly
  • Demonstrate professional attributes
  • Excellent attention to detail skills
  • Ability to prioritize work schedules and manage multiple projects simultaneously
  • Demonstrate ability to be assertive and self-motivated
  • Lead with confidence
  • Be able to work overtime and standby as required
  • Be able to focus on the requirements as set by management
  • Punctual
  • Valid driver's license and own transport