Arabic/English Technical Support Specialist II

1 week ago

Cape Town, Western Cape, South Africa PartnerHero Full time

Role Details

Contract Duration: Permanent
Training Schedule: Monday to Friday, schedule range between 6:00 am to 4:00 pm
Work Schedule: Monday to Friday, schedule range between 6:00 am to 4:00 pm
Work Type and Location: South Africa, remote
Expected Start Date: April 17th, 2025

About Us
We connect talented people globally with innovative companies who want to build, transform, and scale their operations. We provide talented global teams, strategic expertise, and seamlessly integrated technology to extend the positive impact good business can have everywhere.

We are recognized as a Most Loved Workplace, and we think it's because we believe that culture drives business success. We encourage our associates to bring their whole, authentic selves to everything they do at PartnerHero. So bring your experience and your talents, and also bring your passion and everything else that makes you who you are. You will always be supported to do your best work at PartnerHero, enjoy your day-to-day, and thrive.

The Role

As a Technical Support Specialist II, you will be responsible for providing first and second-line support to our customers, partners, and consultants. You must possess excellent communication, analytical, and problem-solving skills, along with strong technical acumen, to deliver the highest level of problem resolution and service excellence.

What You'll Do:

  • Diagnose hardware, software, and network issues related to EV charging stations, mobile applications, and backend systems, providing advanced technical support to customers and field technicians.
  • Act as the primary escalation point for Tier 1 support, analyzing and resolving cases that require deeper technical expertise.
  • Work closely with engineering, product, and field service teams to address recurring issues, implement fixes, and provide feedback for product enhancements.
  • Maintain detailed records of troubleshooting steps, issue resolutions, and best practices to enhance the knowledge base and improve overall support efficiency.
  • Provide clear, professional, and timely updates to customers and stakeholders regarding issue resolution and troubleshooting progress.
  • Assist in training Tier 1 support agents by sharing knowledge, developing training materials, and conducting workshops.
  • Assist in testing firmware, software updates, and new product features to ensure seamless integration and functionality before deployment.
  • Monitor system performance data, identify patterns in reported issues, and generate reports to support proactive troubleshooting efforts.

What We Expect From You:

  • 2+ years of experience in technical support, preferably within the EV charging, renewable energy, or IoT industries.
  • Fluency in Arabic and English (both written and spoken) is required.
  • Strong understanding of network protocols (TCP/IP, VPN, DNS, etc.) and troubleshooting connectivity issues.
  • Experience working with hardware diagnostics, firmware updates, and cloud-based software solutions.
  • Familiarity with ticketing systems (e.g., Salesforce, Hubspot) and remote troubleshooting tools.
  • Knowledge of EV charging standards (OCPP) is a plus.
  • Excellent problem-solving and analytical skills with a customer-first approach.
  • Strong written and verbal communication skills for both technical and non-technical audiences.
  • Ability to multitask in a fast-paced environment and manage priorities effectively.

What You'll Get In Return:

  • Hybrid working arrangements.
  • Competitive Base Salary.
  • Generous paid vacation.
  • Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees.
  • Access to free posture-based fitness workouts from home.
  • Sabbatical Leave.
  • Training opportunities provided by PartnerHero and outside entities.
  • 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development.

Company Culture Is At Our Core
Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.

  • Care for others - Cooperate, empathize, and seek opportunities to put each other first.
  • Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change.
  • Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
  • Take ownership - Doing the right thing should come naturally.
  • Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues.

PartnerHero is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact careers@partnerhero.com.

#J-18808-Ljbffr

  • Arabic Language Expert

    4 days ago

    Cape Town, Western Cape, South Africa Rentoza (Pty) Ltd Full time

    Key ResponsibilitiesProvide technical support to Arabic-speaking customers via various channels, including email, chat, and phone.Troubleshoot software, hardware, and network issues, and provide effective solutions to customers.Maintain accurate records of customer interactions, issues, and resolutions in the support system.Collaborate with cross-functional...

  • Technical Support and Customer Care Associate

    4 days ago

    Cape Town, Western Cape, South Africa Rentoza (Pty) Ltd Full time

    The Ideal CandidateWe are looking for a highly skilled and experienced individual to join our team as an Arabic Technical Support Specialist.Candidates should have a strong background in technical support, customer service, or a related field, with 1-3 years of experience in troubleshooting software and hardware issues.Excellent communication and...

  • Arabic Language Customer Service Specialist

    22 hours ago

    Cape Town, Western Cape, South Africa WNS (Holdings) Limited (ADR) Full time

    We are looking for an experienced Arabic Language Customer Service Specialist to join our dynamic team at WNS (Holdings) Limited (ADR). In this role, you will be responsible for providing high-quality customer service to our Arabic-speaking clients, handling their inquiries and resolving any issues that may arise.About the Role:Deliver personalized customer...

  • Global Technical Support Specialist

    4 days ago

    Cape Town, Western Cape, South Africa Rentoza (Pty) Ltd Full time

    We connect talented individuals worldwide with innovative companies that want to build, transform, and scale their operations.We provide skilled global teams, strategic expertise, and seamlessly integrated technology to extend the positive impact of good business practices.Our company culture is at our core, guided by a set of core values that bring...

  • Technical Support Specialist Bilingual

    2 hours ago

    Cape Town, Western Cape, South Africa PartnerHero Full time

    About UsWe connect talented people globally with innovative companies who want to build, transform, and scale their operations. We provide talented global teams, strategic expertise, and seamlessly integrated technology to extend the positive impact good business can have everywhere.We are recognized as a Most Loved Workplace, and we think it's because we...

  • Technical Support Specialist

    11 hours ago

    Cape Town, Western Cape, South Africa Intelligent Technical Solutions Full time

    We are seeking an experienced Network Administrator to join our team at Intelligent Technical Solutions. As a key member of our IT department, you will be responsible for providing technical support and maintenance services to our clients.This role involves handling a range of tasks, from system updates to hands-on troubleshooting, ensuring the smooth...

  • IT Support Assoc II

    4 days ago

    Cape Town, Western Cape, South Africa Amazon Full time

    Job title : IT Support Assoc II (WH), IT ServicesJob Location : Western Cape, Cape TownDeadline : April 21, 2025Quick Recommended LinksJobs by Location Job by industries Key job responsibilitiesPreparation, allocation, and maintenance of IT equipment throughout the Warehouse for both internal use and shipment to internal customers. This includes imaging...

  • Technical Support Specialist

    4 days ago

    Cape Town, Western Cape, South Africa Consilio LLC Full time

    Job SummaryAbout the PositionWe are seeking an experienced Customer Service professional to join our Concierge team at Consilio LLC. As a Technical Support Specialist, you will provide top-notch support to our clients via phone and email while ensuring seamless execution of account management tasks.Responsibilities include:Delivering exceptional customer...

  • Customer Experience Champion

    4 days ago

    Cape Town, Western Cape, South Africa Rentoza (Pty) Ltd Full time

    Job DescriptionThis role requires a strong understanding of technical concepts and the ability to effectively communicate complex ideas to non-technical stakeholders.You will be responsible for providing technical support to Arabic-speaking customers via various channels, including email, chat, and phone.Maintaining accurate records of customer interactions,...

  • SaaS Technical Support Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Pure Placements Full time

    Technical Support Specialist (100% Remote - Cape Town) Only candidates based in Cape Town will be considered.Our client is looking for a **Technical Support Specialist - Cloud Hosted SaaS Products** to join their team remotely within Cape Town. In this role, you'll play a key part in delivering world-class support, resolving customer issues, and...

  • SaaS Technical Support Specialist

    2 days ago

    Cape Town, Western Cape, South Africa Pure Placements Full time

    Technical Support Specialist (100% Remote - Cape Town) Only candidates based in Cape Town will be considered . Our client is looking for a **Technical Support Specialist - Cloud Hosted SaaS Products ** to join their team remotely within Cape Town. In this role, you'll play a key part in delivering world-class support, resolving customer issues, and...

  • Technical Support Specialist

    1 day ago

    Cape Town, Western Cape, South Africa Network Recruitment Full time

    Job Title: Technical Support Specialist">We are seeking an experienced Technical Support Specialist to join our team at Network Recruitment.">Job Summary:">The successful candidate will provide top-notch technical support and ensure the smooth operation of all systems.">Responsibilities:">">Engage with vendors to resolve more complex incidents and ensure...

  • Technical Support Role

    4 weeks ago

    Cape Town, Western Cape, South Africa SA Commercial (Pty) Ltd Full time

    What Were Looking For: We seek English Support Specialists who possesses: 1-2 years of experience in a technical environment or an IT background. Excellent communication skills in English (written and verbal). A strong focus on customer service and exceptional attention to detail. Proven troubleshooting skills, particularly with new or complex issues. ...

  • Technical Support Role

    2 weeks ago

    Cape Town, Western Cape, South Africa SA Commercial (Pty) Ltd Full time

    What Were Looking For:We seek English Support Specialists who possesses:1-2 years of experience in a technical environment or an IT background.Excellent communication skills in English (written and verbal).A strong focus on customer service and exceptional attention to detail.Proven troubleshooting skills, particularly with new or complex issues.At least 12...

  • Technical Support Specialist

    3 days ago

    Cape Town, Western Cape, South Africa The Talent Room Full time

    The Talent Room is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a critical role in providing exceptional customer support and ensuring seamless service continuity.Key ResponsibilitiesFirst-Line Customer Support: Provide timely and effective first-call resolution across various communication...

  • Technical Support Specialist

    5 days ago

    Cape Town, Western Cape, South Africa Potentiam Ltd Full time

    Potentiam Ltd is a global provider of highly qualified professionals to European SMEs.We are seeking an experienced Technical Support Specialist to join our team, providing high-quality support to our clients.Job Description:The successful candidate will be responsible for triaging and resolving incoming support requests, collaborating with stakeholders to...

  • Programming Specialist

    2 days ago

    Cape Town, Western Cape, South Africa SWATX Full time

    We are seeking a highly skilled Programming Specialist to join our innovative team at SWATX. In this role, you will be responsible for developing and maintaining software applications, collaborating with cross-functional teams, and contributing to software design and architecture.RequirementsProven experience in software development with knowledge of...

  • Technical Support Specialist

    11 hours ago

    Cape Town, Western Cape, South Africa Excis Compliance ltd Full time

    Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our Excis Compliance ltd team. As a key member of our IT department, you will be responsible for providing exceptional support to our customers in French.Key Responsibilities:Customer Support: Respond promptly and professionally to incoming service desk tickets, emails, and...

  • Technical Support Specialist

    11 hours ago

    Cape Town, Western Cape, South Africa The Vocation Station Full time

    We are seeking a Technical Support Specialist to join our team at The Vocation Station. As a key member of our technical staff, you will be responsible for providing remote support and maintenance services on desktops and occasionally servers across various Wintel technologies.The successful candidate will have hands-on experience providing remote desktop...

  • Technical Support Specialist

    4 days ago

    Cape Town, Western Cape, South Africa The Legends Agency Full time

    The Legends Agency is seeking a skilled Technical Support Specialist to provide critical support to their General Manager and engineering teams. This role is perfect for a proactive individual with strong technical and administrative capabilities.About the Role:Provide technical support by assisting with research, design, and development.Collect and analyze...