Call Centre Team Lead

3 days ago


Durban, KwaZulu-Natal, South Africa Treetop Talent Full time
Job Description

We are seeking an experienced Call Centre Manager to lead our team in the Automotive Industry. As a key member of our organization, you will be responsible for managing and building a high-performance call centre with a clear vision to provide world-class customer service.

The ideal candidate will have 5 years of management experience in a call centre environment and a degree or diploma in Business Management. Proficiency in multiple languages is a plus. Key skills include problem-solving, analytical thinking, planning, organizing, and excellent communication skills.

  • Main Responsibilities:
  • Manage and motivate a team of customer service representatives.
  • Develop and implement effective training programs to improve customer service skills.
  • Analyse customer feedback and develop strategies to improve customer satisfaction.
  • Maintain accurate records of customer interactions and resolve complaints in a timely manner.
  • Collaborate with internal stakeholders to ensure seamless communication and execution.


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