Call Center Manager

The Call Center Agent role at WNS offers an exciting opportunity to be part of our global team, delivering exceptional customer experiences through Business Process Management (BPM).Job ResponsibilitiesMain purpose is to identify and understand customer needs, providing first-class service that increases profitability while treating customers fairly.Key...

Job OverviewWe're seeking Call Center Team Members to join our busy call center at FIREFLY. As a key member of our team, you'll play a vital role in delivering exceptional customer service and ensuring that our clients receive the highest level of support.In this role, you'll engage with customers via phone, email, and chat, responding to their queries and...

Company DescriptionWNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

Call Centre Team Manager (Debt Collection)About this role: To manage and support the Call Centre Agents in achieving required input and output standards culminating in achievement of revenue and client Collection targets. Accountable for Call Centre Agents performance through quality monitoring, compilation of reports and coaching of Call Centre Agents to...

Call Centre Team Manager (Debt Collection)About this role: To manage and support the Call Centre Agents in achieving required input and output standards culminating in achievement of revenue and client Collection targets. Accountable for Call Centre Agents performance through quality monitoring, compilation of reports and coaching of Call Centre Agents to...

Key ResponsibilitiesIdentify and pursue sales opportunities through outbound calls and proactive communication with clients.Maintain accurate records and statistics of all interactions, ensuring seamless integration with our CRM system.Develop and maintain strong relationships with existing clients, leveraging your excellent communication and interpersonal...

Role DescriptionThe Wellness Center Customer Service Director is a critical position that oversees the Welcome Desk/Reception area's operations, ensuring members receive a positive experience and have their needs met promptly. Key responsibilities include managing Club Administration tasks, maintaining accurate financial records, and fostering strong...

Job DescriptionWe are seeking an experienced Call Centre Manager to lead our team in the Automotive Industry. As a key member of our organization, you will be responsible for managing and building a high-performance call centre with a clear vision to provide world-class customer service.The ideal candidate will have 5 years of management experience in a call...

We are recruiting for the call center agents with 6 months experience and upwards to start immediatelyMust have Matric certificate,id copyMust be vibrant and strong

Job DescriptionWe are seeking a highly skilled Business Operations Analyst to join our team at Careerbox. This role plays a critical part in supporting the Operations team in delivering to internal and external staffing plans with our Clients.Main ResponsibilitiesMonitor and manage contact centre demand across all campaigns daily.Balance activities and...

Are you an experienced leader in customer service ready for an international adventure?Our fast growing BPO client is looking for a driven Operations Manager to strengthen their Dutch speaking team in South Africa. In this role, you will be responsible for managing a team of call center agents, with direct oversight on team leaders. You will ensure that...

Are you an experienced leader in customer service ready for an international adventure? Our fast growing BPO client is looking for a driven Operations Manager to strengthen their Dutch speaking team in South Africa. In this role, you will be responsible for managing a team of call center agents, with direct oversight on team leaders. You will ensure that...

Are you an experienced leader in customer service ready for an international adventure?Our fast growing BPO client is looking for a driven Operations Manager to strengthen their Dutch speaking team in South Africa. In this role, you will be responsible for managing a team of call center agents, with direct oversight on team leaders. You will ensure that...

Business Unit: Discovery ConnectFunction: Call Center / Contact CenterDate: 1 Feb 2025Job DescriptionThe successful individual will be required to conduct Discovery Flexicare telesales, performing the following key outputs:Identifying sales opportunities.Answering inbound calls timeously and making required outbound calls.Maintaining accurate details and...

DC- Insure - Telesales Consultant - Park Square (KZN)Business Unit: Discovery ConnectFunction: Call Center / Contact CenterDate: 29 Jan 2025Job Description:Identifying sales opportunities.Answering inbound calls timeously and making required outbound calls.Co-ordination of own administration.Maintaining accurate details and statistics of all queries.Key...

Business Unit: Discovery HealthFunction: Call Center / Contact CenterDate: 17 Mar 2025About DiscoveryDiscovery's core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and...

About Us:Exhilarate is a dynamic and fast-growing company committed to delivering exceptional customer service and driving business excellence. We are looking for an energetic and results-driven Call Centre Leader to join our team and lead a team of professionals to success.Job Description:We are seeking an enthusiastic Call Centre Leader with a learning and...

Company DescriptionWNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

Lead Generation & SalesWe are looking for Lead Generation specialists. Candidates need extensive experience. Opportunity to migrate to sales campaigns within 3 months based on performance.Job Outline:Cold callingLead generation for NCR & One Life CampaignCompensation:Basic + CommissionKPI Targets:Talk TimeOpt In LeadsLeads ConversionReferralQuality...

Data Centre Maintenance/Technical ManagerWe are seeking a highly skilled and experienced professional to join our team as a Data Centre Maintenance/Technical Manager.The successful candidate will be responsible for implementing and overseeing planned, preventative, corrective, and emergency maintenance for power systems (medium/low voltage, emergency power,...