Call Centre Agent

2 weeks ago


Durban, KwaZulu-Natal, South Africa Mr Price Group Full time
Job title : Call Centre Agent (New Accounts) - Mr Price MoneyJob Location : KwaZulu-Natal, DurbanDeadline : April 10, 2025Quick Recommended Links
  • Jobs by Location
  • Job by industries

Job Description

  • As a key member of our team, you will ensure that all customer inquiries, store card applications, correspondence, and employment verifications are handled efficiently and professionally.

Responsibilities

  • Ensure customer's queries, correspondence and needs are actioned timeously to provide excellent customer service and avoid backlogs and customer complaints.
  • Telephonically confirm employment and personal details to verify information provided on the store application forms
  • Update customer's details on relevant Debtor's systems to ensure an accurate and up-to-date customer details base
  • Process all store card applications across all divisions to increase customer and credit base (outbound agents only)

What's in it for you….

  • Achieve your targets and enjoy incentives. 
  • We offer extensive learning and development opportunities to help you advance your career 
  • Enjoy discounts on merchandise at all Mr Price Group stores, including Mr Price, Mr Price Home, Mr Price Sport, and Miladys 
  • After one year of permanent service, you can join our share scheme and become a part-owner in the success of the company. Build your financial security with the long-term growth of your shares.  
  • Vibrant work environment - join a dynamic and energetic team where every day is a new adventure
  • Health and wellness programs: stay healthy and happy with our comprehensive wellness programs and benefits 
  • Recognition and rewards: get recognized and rewarded for your achievements with our exciting incentive programs        

Qualifications
Education 

  • Grade 12 

Experience

  • 1 year call centre experience (preferably in new accounts)  
  • Accounts applications processing experience (advantageous)  

Skills and knowledge 

  • Knowledge and understanding of industry legislature -  Consumers Protection Act; POPI (Protection of Personal Information Act); National Credit Act; ICASA (Independent Communications Authority of South Africa)  
  • Communication skills - clear and effective verbal communication to assist customers with account setup and inquiries.
  • Problem-Solving - quickly identifying issues and providing effective solutions 
  • Attention to detail - ensuring accuracy in customer information and account setup processes 
  • Customer Service  jobs


  • Durban, KwaZulu-Natal, South Africa UNIQ financial services Full time

    We are a well-established call Centre sales company looking for goal driven experienced sales agents, you will be responsible to make sales and meet your daily target. If you meet the below requirements, you can WhatsApp us on 0815263837Agents must have at least 6 months - 12 months call Centre sales experiencemust have grade 10 -12must have telephone...


  • Durban, KwaZulu-Natal, South Africa Exhilarate Full time

    We are a reputable Financial Services Company based in Westville; Durban, and we are seeking to hire a highly experienced Call Centre sales agent. We invest our time and energy into growing and developing individuals to become the best of the best and to succeed beyond expectations. As a sales agent, you will be responsible for contacting prospective...


  • Durban, KwaZulu-Natal, South Africa Exhilarate Full time

    Start Your Sales Career in 2025 with Exhilarate Call Centre Amanzimtoti, DurbanExhilarate Call Centre, a leading player in the sales industry, is expanding its team in Amanzimtoti, Durban Were looking for driven, experienced sales professionals ready to grow and excel in a fast-paced, rewarding environment. With full training, uncapped earning potential,...

  • Call Centre Agents

    4 days ago


    Durban, KwaZulu-Natal, South Africa SMART LEGAL CLEARANCE Full time

    Smart Legal Clearance is looking for vibrant sales agents to kickstart their sales career.REQUIREMENTS:-Grade 12/Matric-Be able to communicate in English-NO EXPERIENCE NEEDED, however if you have it will be advantageous.- Reside in or around Durban CBD.


  • Durban, KwaZulu-Natal, South Africa Treetop Talent Full time

    Job DescriptionWe are seeking an experienced Call Centre Manager to lead our team in the Automotive Industry. As a key member of our organization, you will be responsible for managing and building a high-performance call centre with a clear vision to provide world-class customer service.The ideal candidate will have 5 years of management experience in a call...


  • Durban, KwaZulu-Natal, South Africa Business Capital Group Full time

    Call Centre Team Manager (Debt Collection)About this role: To manage and support the Call Centre Agents in achieving required input and output standards culminating in achievement of revenue and client Collection targets. Accountable for Call Centre Agents performance through quality monitoring, compilation of reports and coaching of Call Centre Agents to...


  • Durban, KwaZulu-Natal, South Africa Business Capital Group Full time

    Call Centre Team Manager (Debt Collection)About this role: To manage and support the Call Centre Agents in achieving required input and output standards culminating in achievement of revenue and client Collection targets. Accountable for Call Centre Agents performance through quality monitoring, compilation of reports and coaching of Call Centre Agents to...


  • Durban, KwaZulu-Natal, South Africa Exhilarate Full time

    About Us:Exhilarate is a dynamic and fast-growing company committed to delivering exceptional customer service and driving business excellence. We are looking for an energetic and results-driven Call Centre Leader to join our team and lead a team of professionals to success.Job Description:We are seeking an enthusiastic Call Centre Leader with a learning and...

  • Sales Agent

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa The Unlimited Full time

    Were on the hunt for Outbound Telesales Agents in Westville, Durban.We are expanding with the aim of massive growth and expansion of our sales department. We have several call centre sales positions available and require candidates with varied levels of experience ranging from matriculants to seasoned sales professionals.Position Objective:Increase customer...


  • Durban, KwaZulu-Natal, South Africa Careerbox Full time

    Job DescriptionWe are seeking a highly skilled Business Operations Analyst to join our team at Careerbox. This role plays a critical part in supporting the Operations team in delivering to internal and external staffing plans with our Clients.Main ResponsibilitiesMonitor and manage contact centre demand across all campaigns daily.Balance activities and...

  • Sales Agent

    3 weeks ago


    Durban, KwaZulu-Natal, South Africa O'Brien Recruitment Full time

    Are you a motivated and results-driven Sales Agent with at least 6 months of experience? We're looking for energetic individuals to join our clients growing team at their Durban Head Quarters in Umhlanga Enjoy great benefits, flexible working hours, and the opportunity to excel in a dynamic sales environment.Requirements:Matric or Grade 11 qualification...

  • Sales Agent

    4 days ago


    Durban, KwaZulu-Natal, South Africa O'Brien Recruitment Full time

    Are you a motivated and results-driven Sales Agent with at least 6 months of experience? We're looking for energetic individuals to join our clients growing team at their Durban Head Quarters in Umhlanga Enjoy great benefits, flexible working hours, and the opportunity to excel in a dynamic sales environment.Requirements:Matric or Grade 11 qualification...

  • Telesales Agent

    4 weeks ago


    Durban, KwaZulu-Natal, South Africa Mr Price Group Full time

    Job title : Telesales Agent (Mobile) Mr price moneyJob Location : KwaZulu-Natal, DurbanDeadline : March 21, 2025Quick Recommended LinksJobs by Location Job by industries Job DescriptionAre you a persuasive communicator with a passion for technology? Ready to make an impact and grow your career with us? Apply now and be part of a team that values innovation...

  • Telesales Agent

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa Mr Price Group Full time

    Job title : Telesales Agent (Mobile) Mr Price MoneyJob Location : KwaZulu-Natal, DurbanDeadline : April 10, 2025Quick Recommended LinksJobs by Location Job by industries Job DescriptionAre you a persuasive communicator with a passion for technology? Ready to make an impact and grow your career with us? Apply now and be part of a team that values innovation...

  • Telesales Agent

    1 week ago


    Durban, KwaZulu-Natal, South Africa Mr Price Group Full time

    Job title : Telesales Agent (Mobile) Mr Price MoneyJob Location : KwaZulu-Natal, DurbanDeadline : April 11, 2025Quick Recommended LinksJobs by Location Job by industries Job DescriptionAre you a persuasive communicator with a passion for technology? Ready to make an impact and grow your career with us? Apply now and be part of a team that values innovation...


  • Durban, KwaZulu-Natal, South Africa Talksure Pty Ltd Full time

    Job Title: Quality Assurance AgentTalksure Pty Ltd is seeking a highly motivated and detail-oriented Quality Assurance Agent to join our team. As a Quality Assurance Agent, you will play a critical role in ensuring that our customers receive the best possible experience.Responsibilities:Monitor and evaluate customer interactions to identify areas for...

  • Sales Agent

    1 week ago


    Durban, KwaZulu-Natal, South Africa Ryan's Plumbing and Maintenance Full time

    We are seeking a passionate and results-driven Sales Agent to join our expanding team. As a Sales Agent, you will be responsible for actively engaging with customers, generating leads, and closing sales. This role requires excellent communication skills, a customer-centric approach, and the ability to build strong relationships with clients. Key...

  • Sales Agent

    4 weeks ago


    Durban, KwaZulu-Natal, South Africa Ryan's Plumbing and Maintenance Full time

    We are seeking a passionate and results-driven Sales Agent to join our expanding team. As a Sales Agent, you will be responsible for actively engaging with customers, generating leads, and closing sales. This role requires excellent communication skills, a customer-centric approach, and the ability to build strong relationships with clients. Key...

  • Sales Agent

    3 weeks ago


    Durban, KwaZulu-Natal, South Africa Ryan's Plumbing and Maintenance Full time

    We are seeking a passionate and results-driven Sales Agent to join our expanding team. As a Sales Agent, you will be responsible for actively engaging with customers, generating leads, and closing sales. This role requires excellent communication skills, a customer-centric approach, and the ability to build strong relationships with clients. Key...

  • Telesales Agent

    3 weeks ago


    Durban, KwaZulu-Natal, South Africa Mr Price Group Full time

    Job title : Telesales Agent (Insurance) Mr Price MoneyJob Location : KwaZulu-Natal, DurbanDeadline : March 25, 2025Quick Recommended LinksJobs by Location Job by industries Job DescriptionThe Telesales Agent will engage with potential and existing customers over the phone to promote and sell a range of insurance products. This role involves understanding...