Call Center Team Members

3 days ago


Durban, KwaZulu-Natal, South Africa FIREFLY Full time
Job Overview

We're seeking Call Center Team Members to join our busy call center at FIREFLY. As a key member of our team, you'll play a vital role in delivering exceptional customer service and ensuring that our clients receive the highest level of support.

In this role, you'll engage with customers via phone, email, and chat, responding to their queries and resolving issues promptly. You'll also work closely with internal teams to resolve complex customer complaints and provide feedback to improve our services.

Responsibilities:

  • Handle customer inquiries and resolve issues in a professional and courteous manner.
  • Develop and maintain a thorough understanding of company policies and procedures.
  • Collaborate with colleagues to achieve team goals and improve customer satisfaction.
  • Stay up-to-date with company training programs to enhance your skills and knowledge.

Requirements:

  • Matric or higher tertiary qualification.
  • Excellent English language skills (read, write, speak).
  • Strong analytical and problem-solving skills.


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