Call Center Manager

Job DescriptionThis is a contract, on-site role for a Call Center Manager located in the area. The Call Center Manager is responsible for overseeing daily operations of the call center, ensuring high levels of customer satisfaction, and managing and coaching the call center team.Key ResponsibilitiesSet performance goals and monitor key performance indicators...

Job OverviewWe're seeking Call Center Team Members to join our busy call center at FIREFLY. As a key member of our team, you'll play a vital role in delivering exceptional customer service and ensuring that our clients receive the highest level of support.In this role, you'll engage with customers via phone, email, and chat, responding to their queries and...

Role OverviewWe are seeking a skilled Call Center Manager to join our team in Durban. As a mid-senior level Contract role, this position offers the opportunity to lead a team and drive business growth.Key ResponsibilitiesLead a team of call center agents and manage their performance.Analyze customer feedback and implement improvements to increase customer...

Call Centre Team Manager (Debt Collection)About this role: To manage and support the Call Centre Agents in achieving required input and output standards culminating in achievement of revenue and client Collection targets. Accountable for Call Centre Agents performance through quality monitoring, compilation of reports and coaching of Call Centre Agents to...

Call Centre Team Manager (Debt Collection)About this role: To manage and support the Call Centre Agents in achieving required input and output standards culminating in achievement of revenue and client Collection targets. Accountable for Call Centre Agents performance through quality monitoring, compilation of reports and coaching of Call Centre Agents to...

About the RoleThis is a mid-senior level Contract role in the Durban area. As a Call Center Manager, you will be responsible for overseeing daily operations of the call center, ensuring high levels of customer satisfaction, and managing and coaching the call center team.Key ResponsibilitiesOversee daily operations of the call center and ensure high levels of...

About the JobThis is a Contract role in the Durban area. As a Call Center Manager, you will be responsible for leading a team and driving business growth.Key ResponsibilitiesLead a team of call center agents and manage their performance.Implement process improvements to increase efficiency and reduce costs.Collaborate with other departments to achieve...

We're seeking a skilled Call Centre Performance Optimiser to join our team at The Unlimited Group. As a Dialler Manager, you will play a pivotal role in overseeing the management and optimisation of dialler systems within our high-volume outbound call centre environment.The primary goal of the Dialler Manager is to maximise agent productivity and campaign...

Job DescriptionWe are seeking an experienced Call Centre Manager to lead our team in the Automotive Industry. As a key member of our organization, you will be responsible for managing and building a high-performance call centre with a clear vision to provide world-class customer service.The ideal candidate will have 5 years of management experience in a call...

We are recruiting for the call center agents with 6 months experience and upwards to start immediatelyMust have Matric certificate,id copyMust be vibrant and strong

Are you an experienced leader in customer service ready for an international adventure?Our fast growing BPO client is looking for a driven Operations Manager to strengthen their Dutch speaking team in South Africa. In this role, you will be responsible for managing a team of call center agents, with direct oversight on team leaders. You will ensure that...

Are you an experienced leader in customer service ready for an international adventure? Our fast growing BPO client is looking for a driven Operations Manager to strengthen their Dutch speaking team in South Africa. In this role, you will be responsible for managing a team of call center agents, with direct oversight on team leaders. You will ensure that...

Are you an experienced leader in customer service ready for an international adventure?Our fast growing BPO client is looking for a driven Operations Manager to strengthen their Dutch speaking team in South Africa. In this role, you will be responsible for managing a team of call center agents, with direct oversight on team leaders. You will ensure that...

Job DescriptionWe are seeking a highly skilled Business Operations Analyst to join our team at Careerbox. This role plays a critical part in supporting the Operations team in delivering to internal and external staffing plans with our Clients.Main ResponsibilitiesMonitor and manage contact centre demand across all campaigns daily.Balance activities and...

As a Workforce Planning Manager, you will be responsible for managing capacity plans, FTE plans, attrition analysis, and recruitment numbers. You will also design, implement, and distribute shift patterns and schedules for campaigns, and attend calls to present and discuss the current resourcing position with clients and internal stakeholders.

About Us:Exhilarate is a dynamic and fast-growing company committed to delivering exceptional customer service and driving business excellence. We are looking for an energetic and results-driven Call Centre Leader to join our team and lead a team of professionals to success.Job Description:We are seeking an enthusiastic Call Centre Leader with a learning and...

Lead Generation & SalesWe are looking for Lead Generation specialists. Candidates need extensive experience. Opportunity to migrate to sales campaigns within 3 months based on performance.Job Outline:Cold callingLead generation for NCR & One Life CampaignCompensation:Basic + CommissionKPI Targets:Talk TimeOpt In LeadsLeads ConversionReferralQuality...

Data Centre Maintenance/Technical ManagerWe are seeking a highly skilled and experienced professional to join our team as a Data Centre Maintenance/Technical Manager.The successful candidate will be responsible for implementing and overseeing planned, preventative, corrective, and emergency maintenance for power systems (medium/low voltage, emergency power,...

About the Role:We are looking for a skilled Debt Removal Lead Generator to join our team at Consumer Life Debt Solutions. As a key member of our sales team, you will be responsible for generating high-quality leads through cold calling and lead generation campaigns.Key Performance Indicators:Talk Time: Effective client engagementOpt In Leads: Securing...

About Us:Consumer Life Debt Solutions is dedicated to providing top-notch debt resolution services. Our team thrives on delivering exceptional results and building strong relationships with our clients.Key Job Responsibilities:Cold Calling: Connect with potential clients and showcase our expertiseLead Generation: Identify and pursue new business...