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Call Center Manager

4 weeks ago

Durban North, KwaZulu-Natal, South Africa Business Capital Group Full time

We are looking for an experienced Call Centre Branch Manager to lead and manage the effective operations of a branch, ensuring the implementation of divisional strategies, cost-effective solutions, and meeting set goals (revenue and expense targets). The role involves managing performance, compliance, quality, and people development through innovative solutions and action plans.

Minimum Requirements:

  • Grade 12/Matric
  • Bachelor's Degree in Business or related field
  • 5-10 years of management experience
  • 10-12 years in collections or financial services
  • Strong leadership and commercial awareness in unsecured collections and recovery
  • Proficient in Microsoft Office and good communication skills

Key Responsibilities:

  • Implement performance and consequence frameworks to address underperformance
  • Develop and execute action plans for team development and retention
  • Achieve collections and financial targets while optimizing productivity
  • Manage performance, compliance, and team workload
  • Regular client interaction and reporting on operational performance
  • Ensure regulatory compliance and internal policy adherence
  • Identify talent and nurture successors for future growth.

This role offers a leadership opportunity to drive success through effective team management, performance monitoring, and achieving operational goals.