IT Support Team Lead
3 weeks ago
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- Job by industries
Job Description
- Are you passionate about ensuring stability in operational IT environments and collaborating with teams?
- We're looking for a new Team Lead to add value to our technology team
- You would be leading the support of the Supply Chain & Logistics team. This team supports all operational systems across our supply chain and in our state of the Art DC
Responsibilities
- Ensure the timeous and effective response of issues raised
- Resolve escalated or complex queries that exceed the knowledge base of the team
- Reporting on logged call statistics
- Drive team to troubleshoot root cause analysis and escalate where necessary
- Establish and maintain positive relationships with all stakeholders, including business users and suppliers/vendors
- Training team members and users
Qualifications
- Diploma/ Degree in IT
- 5 years' experience supporting relevant department applications OR 5 years' experience working in a relevant business environment. Specific knowledge Supply Chain & Logistics is required
- 2-3 Years in a team lead or management role within an IT support environment
- Innovating solutions and growing team efficiencies & skills
- Resolution of in-depth problems to ensure stability in these environments
- Willingness to work flexi hours as well as overtime
Required Skills and Attributes:
- Knowledge of data processing and structures, software applications, logging and monitoring, reporting and the ability to do escalated support.
- SQL Boffin
- A broad business knowledge and understanding of the supply chain
- Good communication skills and the ability to interact with different levels in the organisation
- Extraordinary customer service
- Analytical, problem-solving and solution driven
- Ability to lead and manage a team
- Ability to drive continuous improvement and consistent delivery of quality service
- Ability to think quickly and make appropriate decisions under pressure
- Ability to prioritise and manage time effectively
- Attention to detail
- Excellent documentation skills
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