IT Support Team Lead

3 weeks ago


Durban, KwaZulu-Natal, South Africa Mr Price Group Full time
Job title : IT Support Team Lead (SC&L) Mr Price GroupJob Location : KwaZulu-Natal, DurbanDeadline : March 07, 2025Quick Recommended Links
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Job Description

  • Are you passionate about ensuring stability in operational IT environments and collaborating with teams?
  • We're looking for a new Team Lead to add value to our technology team
  • You would be leading the support of the Supply Chain & Logistics team. This team supports all operational systems across our supply chain and in our state of the Art DC

Responsibilities

  • Ensure the timeous and effective response of issues raised 
  • Resolve escalated or complex queries that exceed the knowledge base of the team
  • Reporting on logged call statistics
  • Drive team to troubleshoot root cause analysis and escalate where necessary
  • Establish and maintain positive relationships with all stakeholders, including business users and suppliers/vendors 
  • Training team members and users 

Qualifications

  • Diploma/ Degree in IT 
  • 5 years' experience supporting relevant department applications OR 5 years' experience working in a relevant business environment. Specific knowledge Supply Chain & Logistics is required
  • 2-3 Years in a team lead or management role within an IT support environment   
  • Innovating solutions and growing team efficiencies & skills
  • Resolution of in-depth problems to ensure stability in these environments
  • Willingness to work flexi hours as well as overtime

Required Skills and Attributes:

  • Knowledge of data processing and structures, software applications, logging and monitoring, reporting and the ability to do escalated support. 
  • SQL Boffin
  • A broad business knowledge and understanding of the supply chain 
  • Good communication skills and the ability to interact with different levels in the organisation
  • Extraordinary customer service
  • Analytical, problem-solving and solution driven
  • Ability to lead and manage a team
  • Ability to drive continuous improvement and consistent delivery of quality service
  • Ability to think quickly and make appropriate decisions under pressure
  • Ability to prioritise and manage time effectively
  • Attention to detail
  • Excellent documentation skills
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