Contact Centre Analytics Specialist
4 days ago
This Contact Centre Analytics Specialist role plays a critical part in supporting the Operations team in delivering to internal and external staffing plans with our Clients.
Main Responsibilities- Monitor and manage contact centre demand across all campaigns daily.
- Balance activities and staffing to meet service levels.
- Analyse and review intraday performance data.
- Identify and report on call drivers, working closely with the operational team to understand reasons for customer contact.
- Highlight any non-compliance to relevant stakeholders.
- Implement agreed plans to utilise available capacity and maximise productivity.
- Relevant tertiary education or equivalent experience.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Able to work accurately under pressure.
- Ability to maintain confidentiality when dealing with sensitive information.
- Flexibility to adapt to changing priorities and deadlines.
- Proficient in MS Office, particularly Excel and PowerPoint.
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Contact Centre Supervisor
1 day ago
Durban, KwaZulu-Natal, South Africa Ignition CX Full timeJoin Ignition CX as a Customer Experience Team Leader and take on a leadership role in shaping the future of our contact centre.About the Role:This is an exciting opportunity to lead a high-performing team and drive business growth through excellent customer service.Key Responsibilities:As a Customer Experience Team Leader, your key responsibilities will...
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Data Centre Network Infrastructure Specialist
5 hours ago
Durban, KwaZulu-Natal, South Africa NTT Data Full timeAbout the RoleThe Data Centre Network Infrastructure Specialist plays a crucial part in ensuring the seamless operation of our data centres. This role requires a highly skilled professional to design, implement, and maintain our network infrastructure.This includes configuring and managing network devices to ensure stable and secure operation. The successful...
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Contact Centre Operations Manager
3 days ago
Durban, KwaZulu-Natal, South Africa Treetop Talent Full timeJob SummaryJoin Treetop Talent as a Call Centre Manager in Elandsfontein and take on a challenging role that requires strong leadership and interpersonal skills.You will be responsible for driving business growth through exceptional customer service, ensuring efficient day-to-day operations, and maintaining effective relationships with internal...
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Information Centre Coordinator
3 days ago
Durban, KwaZulu-Natal, South Africa IIE Varsity College Full timeAbout Varsity CollegeThe Independent Institute of Education (The IIE), a reputable higher education institution in South Africa, has an exciting opportunity for an experienced professional to join its team as an Assistant Information Specialist. As a key member of the Information Centre team, the successful candidate will be responsible for delivering...
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Call Centre Performance Manager
4 days ago
Durban, KwaZulu-Natal, South Africa Careerbox Full timeJob DescriptionWe are seeking a highly skilled Business Operations Analyst to join our team at Careerbox. This role plays a critical part in supporting the Operations team in delivering to internal and external staffing plans with our Clients.Main ResponsibilitiesMonitor and manage contact centre demand across all campaigns daily.Balance activities and...
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Assistant Information Specialist
3 days ago
Durban, KwaZulu-Natal, South Africa IIE Varsity College Full timeVarsity College is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher education qualifications accredited by the Council on Higher Education...
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Call Centre Team Lead
3 days ago
Durban, KwaZulu-Natal, South Africa Treetop Talent Full timeJob DescriptionWe are seeking an experienced Call Centre Manager to lead our team in the Automotive Industry. As a key member of our organization, you will be responsible for managing and building a high-performance call centre with a clear vision to provide world-class customer service.The ideal candidate will have 5 years of management experience in a call...
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Digital Literacy Specialist
3 days ago
Durban, KwaZulu-Natal, South Africa IIE Varsity College Full timeJoin Our TeamWe are seeking a highly motivated and organised individual to join our team as an Assistant Information Specialist. As a key member of the Information Centre team, you will be responsible for delivering high-quality information services to students and lecturers.About the Role:The Assistant Information Specialist will provide support to the...
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Analytical Chemistry Specialist
3 days ago
Durban, KwaZulu-Natal, South Africa SGS SA Full timeJob OverviewSigma Chemicals, a leading testing, inspection and certification company, is seeking a highly skilled Chemist / Supervisor to join our team. As a Chemist / Supervisor at SGS SA, you will be responsible for all analysis of samples in the most accurate and productive way and timely as per relevant Test Method Instruction. Your role will involve...
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Call centre sales agent
3 weeks ago
Durban, KwaZulu-Natal, South Africa Exhilarate Full timeWe are a reputable Financial Services Company based in Westville; Durban, and we are seeking to hire a highly experienced Call Centre sales agent. We invest our time and energy into growing and developing individuals to become the best of the best and to succeed beyond expectations. As a sales agent, you will be responsible for contacting prospective...
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Analytical Support Specialist
4 days ago
Durban, KwaZulu-Natal, South Africa Helen Lucre Resourcing (Pty) Ltd. Full timeRole OverviewWe are looking for a skilled Junior Data Analyst to join our team in Durban. The successful candidate will be responsible for developing and maintaining spreadsheet models, evaluating analytical results, and collaborating with department heads.Key TasksDevelop and maintain complex spreadsheet models to support data analysis.Evaluate analytical...
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Education Support Professional
3 days ago
Durban, KwaZulu-Natal, South Africa IIE Varsity College Full timeWork with UsWe are looking for a highly skilled and experienced professional to join our team as an Assistant Information Specialist. As a key member of the Information Centre team, you will be responsible for delivering high-quality information services to students and lecturers.About the Role:The Assistant Information Specialist will provide support to the...
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Data Analytics Specialist
1 day ago
Durban, KwaZulu-Natal, South Africa RELX Full timeJob DescriptionAs a Senior Software Engineer, you will undertake difficult research, design, and software development assignments within the French team. You will provide direct input to project plans, schedules, and methodology in the setup, the development, and the tuning of a data analytics platform. You will perform architecture design - typically across...
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Contact Centre Team Leader
1 day ago
Durban, KwaZulu-Natal, South Africa Ignition CX Full timeThe role:Leaving a legacy starts on day one. We believe that we only get one chance to make a great first impression with our new employees and that every interaction is an opportunity to make the world around us better.Our Team Leaders should always look the part, act the part, and treat their physical environment as a reflection of their legacy and...
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Business Financial Specialist
5 days ago
Durban, KwaZulu-Natal, South Africa Umhlanga Repair Centre Full timeKey ResponsibilitiesOversee all financial activities, including budgeting, forecasting, financial reporting, and cash flow management.Manage accounts payable by processing vendor invoices, ensuring timely payments, and maintaining positive relationships with suppliers.C coordinate payroll processes, including calculating employee wages, processing payroll...
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Supply Chain Analytics Specialist
7 days ago
Durban, KwaZulu-Natal, South Africa RCL FOODS Full timeAbout UsRCL FOODS offers a unique opportunity to join a team that values growth and innovation. We're a dynamic company based in Durban where we strive to deliver high-quality food products.We're currently seeking a skilled Supply Chain BI Analyst to drive business insights and foster continuous improvement on a temporary contract basis.Your key...
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Administrative Support Specialist
4 days ago
Durban, KwaZulu-Natal, South Africa Umhlanga Repair Centre Full timeCompany OverviewBosch RMS Automotive Group is a leading company in the automotive industry, dedicated to delivering high-quality products and services. As a member of our team, you will have the opportunity to work with a dynamic and professional group of individuals who share your passion for excellence.Job DescriptionWe are seeking a highly organized and...
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Compensation Specialist
3 days ago
Durban, KwaZulu-Natal, South Africa City Logistics Full timeAt City Logistics, we are committed to providing a competitive compensation package to our employees. As a Compensation Specialist, you will play a key role in ensuring that our employees receive fair and equitable remuneration for their contributions to the company.About the RoleYour primary responsibilities will include calculating and processing employee...
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Workforce Planning Analyst
4 weeks ago
Durban North, KwaZulu-Natal, South Africa Network Recruitment Full timeWorkforce Planning Analyst BPO / Call Centre | Durban North Reporting to the Workforce Manager, you will play a crucial role in analyzing and optimizing resource plans across cross-functional accounts. Your primary responsibility will be to provide accurate forecasting, create effective workforce and workload models, and identify improvement opportunities to...
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Consultant and Sales Expert
1 day ago
Durban, KwaZulu-Natal, South Africa Ignition Group Full timeJob Title: Business Development and Sales SpecialistWe are seeking an experienced sales professional to join our team as a Business Development and Sales Specialist. The successful candidate will be responsible for identifying and pursuing new business opportunities and growing existing relationships with key clients.Key Responsibilities:Develop and maintain...