Call Center Manager/ Team Leader

Job OverviewWe're seeking Call Center Team Members to join our busy call center at FIREFLY. As a key member of our team, you'll play a vital role in delivering exceptional customer service and ensuring that our clients receive the highest level of support.In this role, you'll engage with customers via phone, email, and chat, responding to their queries and...

Job DescriptionThis is a contract, on-site role for a Call Center Manager located in the area. The Call Center Manager is responsible for overseeing daily operations of the call center, ensuring high levels of customer satisfaction, and managing and coaching the call center team.Key ResponsibilitiesSet performance goals and monitor key performance indicators...

Role OverviewWe are seeking a skilled Call Center Manager to join our team in Durban. As a mid-senior level Contract role, this position offers the opportunity to lead a team and drive business growth.Key ResponsibilitiesLead a team of call center agents and manage their performance.Analyze customer feedback and implement improvements to increase customer...

We are looking for an experienced Call Centre Branch Manager to lead and manage the effective operations of a branch, ensuring the implementation of divisional strategies, cost-effective solutions, and meeting set goals (revenue and expense targets). The role involves managing performance, compliance, quality, and people development through innovative...

We are looking for an experienced Call Centre Branch Manager to lead and manage the effective operations of a branch, ensuring the implementation of divisional strategies, cost-effective solutions, and meeting set goals (revenue and expense targets). The role involves managing performance, compliance, quality, and people development through innovative...

About the JobThis is a Contract role in the Durban area. As a Call Center Manager, you will be responsible for leading a team and driving business growth.Key ResponsibilitiesLead a team of call center agents and manage their performance.Implement process improvements to increase efficiency and reduce costs.Collaborate with other departments to achieve...

About the RoleThis is a mid-senior level Contract role in the Durban area. As a Call Center Manager, you will be responsible for overseeing daily operations of the call center, ensuring high levels of customer satisfaction, and managing and coaching the call center team.Key ResponsibilitiesOversee daily operations of the call center and ensure high levels of...

The role:Leaving a legacy starts on day one. We believe that we only get one chance to make a great first impression with our new employees and that every interaction is an opportunity to make the world around us better.Our Team Leaders should always look the part, act the part, and treat their physical environment as a reflection of their legacy and...

Company Overview:Hollywoodbets is a leading entertainment company in South Africa, with a strong presence across the continent and the UK. Our mission is to provide an unparalleled gaming experience for our customers.About the Role:We are seeking a highly skilled Team Leader to join our Mobile Operations team. As a key member of the team, you will be...

Job DescriptionWe are seeking an experienced Call Centre Manager to lead our team in the Automotive Industry. As a key member of our organization, you will be responsible for managing and building a high-performance call centre with a clear vision to provide world-class customer service.The ideal candidate will have 5 years of management experience in a call...

About the TeamWe are a diverse and dynamic team of retail professionals who are passionate about delivering exceptional customer experiences and driving sales growth. We are seeking a highly skilled and experienced retail leader to join our team as a Team Leader - Retail.Key Responsibilities:Leading and developing high-performing teamsDelivering exceptional...

Are you an experienced leader in customer service ready for an international adventure?Our fast growing BPO client is looking for a driven Operations Manager to strengthen their Dutch speaking team in South Africa. In this role, you will be responsible for managing a team of call center agents, with direct oversight on team leaders. You will ensure that...

Are you an experienced leader in customer service ready for an international adventure? Our fast growing BPO client is looking for a driven Operations Manager to strengthen their Dutch speaking team in South Africa. In this role, you will be responsible for managing a team of call center agents, with direct oversight on team leaders. You will ensure that...

Are you an experienced leader in customer service ready for an international adventure?Our fast growing BPO client is looking for a driven Operations Manager to strengthen their Dutch speaking team in South Africa. In this role, you will be responsible for managing a team of call center agents, with direct oversight on team leaders. You will ensure that...

About Us:Exhilarate is a dynamic and fast-growing company committed to delivering exceptional customer service and driving business excellence. We are looking for an energetic and results-driven Call Centre Leader to join our team and lead a team of professionals to success.Job Description:We are seeking an enthusiastic Call Centre Leader with a learning and...

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa's biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that's just the beginning. Our talented Team is on a mission to increase our global footprint,...

Business Unit: Discovery HealthFunction: Call Center / Contact CenterDate: 17 Mar 2025About DiscoveryDiscovery's core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and...

We are seeking a talented Distribution Center Supervisor to join our dynamic team at takealot.com. As a key member of our Supply Chain team, you will play a vital role in ensuring seamless operations in our Durban DC.About the Role:Supervise a team of logistics professionals to achieve outstanding resultsDevelop and implement effective logistics...

We are seeking a talented and ambitious Group Exercise Team Leader to join our team at Virgin Active South Africa. As a key member of our fitness leadership team, you will be responsible for driving business growth through innovative group exercise programming, leading and developing a team of fitness instructors, and maintaining a high level of customer...

Ignition CX seeks a skilled Contact Centre Team Leader to lead a high-performing team in delivering exceptional customer experiences.Job Description:Responsibilities include:Setting targets and managing call flow to drive team performance.Managing team members, including shift patterns, time-keeping, and absence.Requirements:To be successful, you will need:A...