IT System Support Specialist

15 hours ago


Cape Town, Western Cape, South Africa Intelligent Technical Solutions Full time

At Intelligent Technical Solutions, we're seeking a talented and motivated individual to join our team as a System Administrator. As a key member of our technical staff, you'll play a critical role in delivering exceptional IT support services to our clients. This is an exciting opportunity for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset.

This role involves providing remote IT support, ensuring that our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, and will be pivotal in maintaining our high standards of IT service.

Key Responsibilities:

The successful candidate will be responsible for resolving technical issues with minimal assistance, including workstation operating system issues, printer issues, business application issues, server issues, networking issues, and more.

Required Skills and Qualifications:

  • Experience with Windows and Mac OS troubleshooting
  • Experience with Server 2012 to 2022
  • Experience with VMWare and Hyper V Virtualization
  • Experience supporting M365 and Azure
  • Minimum of three to five years experience in IT Support or a similar role
  • Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting
  • Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications

Benefits:

  • Paid US Holiday
  • Paid Time Off
  • Life and Accident Insurance
  • Accident and Disability Coverage
  • Company-paid training and certification
  • Retirement Security
  • Health & Wellness Program
  • Salary Advancement


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