Technical Support Specialist
2 days ago
We are seeking a highly skilled Technical Support Specialist to join our team at Truworths.
Key Responsibilities:
- Provide timely and effective technical support to customers.
- Respond to and resolve technical issues via phone, email, or in-person.
- Prioritize and manage incidents, requests, and problems efficiently.
- Analyze trends and provide insights to the line manager on common issues.
- Maintain high-quality service by updating incident and request status regularly.
Requirements:
- 1 year of experience in a similar technical support environment.
- Strong knowledge of retail operations.
- Matric qualification (Grade 12) as a minimum.
- IT qualification or certification is an advantage.
- Proficient computer skills are essential.
- Reliable transportation for work-related duties.
- Able to work flexible shifts, including weekends and public holidays.
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