Technical Support Specialist

2 days ago


Cape Town, Western Cape, South Africa Truworths Full time
Technical Support Role

We are seeking a highly skilled Technical Support Specialist to join our team at Truworths.

Key Responsibilities:

  1. Provide timely and effective technical support to customers.
  2. Respond to and resolve technical issues via phone, email, or in-person.
  3. Prioritize and manage incidents, requests, and problems efficiently.
  4. Analyze trends and provide insights to the line manager on common issues.
  5. Maintain high-quality service by updating incident and request status regularly.

Requirements:

  1. 1 year of experience in a similar technical support environment.
  2. Strong knowledge of retail operations.
  3. Matric qualification (Grade 12) as a minimum.
  4. IT qualification or certification is an advantage.
  5. Proficient computer skills are essential.
  6. Reliable transportation for work-related duties.
  7. Able to work flexible shifts, including weekends and public holidays.


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