Insurance Team Leader

7 months ago


Cape Town, South Africa Outworx Full time

The **Insurance Team Leader **will be responsible to assist in providing quality and efficient service to our Clients through leading, managing, developing and motivating a team of Agents.

**RESPONSIBILITIES**:

- Drive the operational agenda by providing daily direction and communication to Agents to ensure that daily and weekly targets are met
- Provide appropriate direction and dispute resolution for workplace problems
- Maintain service levels, key performance indicators and performance management
- Communicate & report accurate performance metrics to the respective department manager
- Always promote ‘Best Practice’
- Undertake required administration
- Monitoring of Agents through call listening and verifying of valid transfers.
- Provide the necessary feedback, coaching, training, and development to productivity, quality, and overall work standards
- Respond appropriately to discipline issues and maintain behaviour.
- Create and maintain a high-quality work environment so team members are engaged and motivated to perform in an honest and transparent working environment premised on integrity

**REQUIREMENTS**:

- Grade 12 or NQF level 4 equivalent
- Literate in Microsoft Excel, PowerPoint, and Word
- Hands on experience with MS Office and MS Excel
- Attention to detail
- Excellent interpersonal skills
- **Expert knowledge of the Insurance industry within a call centre environment**

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)


  • Sales Team Leader

    4 weeks ago


    Cape Town, Western Cape, South Africa Santam Insurance Full time

    Sales Team Leader Job Opportunity at Santam InsuranceWe are seeking a skilled Sales Team Leader to join our team at Santam Insurance in Bellville, Western Cape.Job Description:Manage and Lead a High-Performing Team: You will be responsible for leading a team of contact centre advisors, ensuring they reach and exceed set targets by monitoring individual...


  • Western Cape, South Africa RBS Insurance Brokers Full time

    **Role Purpose** To generate new business leads in the commercial space and convert those leads into secured appointments for the business development team. This role will also involve supervising the Business Development Consultants as a team leader to ensure the successful execution of lead-generation strategies. **Financial** - Contribute to...

  • Insurance Sales

    6 months ago


    Cape Town, South Africa BNP Paribas Full time

    INSURANCE SALES & RETENTION TEAM LEADER (JOB NUMBER: INSUR TL 090224) **Main Purpose Statement** This position will focus on the management of sales of non-CPI insurance products via outbound telemarketing, inbound and rebound channels in line with regulatory and business requirements, as well as managing the recruitment, performance management, and...


  • Cape Town, South Africa A1 Financial Services Full time

    **Call Center Team Leader Wanted** A1 Financial Services is an authorized Financial Service Provider, and we require a dynamic Team Leader to spearhead our short-term insurance sales campaign (vehicle, home and contents) for a leading insurance brand. The role is for an established Team Leader with a view of growing into the Campaign Manager. This position...


  • Cape Town, South Africa Breeze Insurance Full time

    **Job Title**: Senior Insurance Advisor (Remote for Ireland-Based Company) **Location**: Remote **Company**: Breeze Insurance **About Us**: Breeze Insurance is one of Ireland's most trusted and modern insurance intermediaries, offering a wide range of general, life, mortgage protection, and income protection insurance products. With offices in Dublin and...


  • Cape Town, South Africa A1 Financial Services Full time

    **Call Center Team Leader** A1 Financial Services is an authorized Financial Service Provider and we require a dynamic Team Leader to spearhead an insurance sales campaign. This is for one of the leading insurers in South Africa. This position entails directing and managing sales agents, securing targets, and leading a successful team holistically. This...

  • Team Leader

    6 months ago


    Cape Town, South Africa Huntswood Full time

    **Job Overview**: As a team leader, you will lead, monitor, and inspire a group of advisors to achieve set goals that contribute to the growth of the department and wider organization. Team leaders motivate and inspire their team by creating an environment that promotes positive communication, encourages bonding of team members, and drive a culture of high...

  • Team Leader

    4 weeks ago


    Cape Town, South Africa A1 Financial Services Full time

    **Call Center Team Leader Wanted** A1 Financial Services is an authorized Financial Service Provider FSP No 47264. We require a dynamic Team Leader to spearhead our long-term insurance sales campaign (Funeral) for a leading insurance brand. The role is for an established Team Leader with a view of growing into the Campaign Manager. This position entails...


  • Cape Town, South Africa Africa Direct Group Life and Investments Full time

    We are looking for a qualified Insurance Customer Care Team leader to manage our team and provide effective guidance. The Insurance Customer Care Team Leader will be responsible for supervising, managing, and motivating team members daily. Be proactive to ensure smooth team operations and effective collaboration with internal and external...


  • Cape Town, South Africa A1 Financial Services Full time

    Call Center Team Leader Wanted A1 Group SA requires require a dynamic Team Leader to spearhead an create a team for a market leading insurance campaign. This position entails directing and managing sales agents, securing targets and leading a successful team holistically. This position is for a target orientated individual who is energetic, ambitious and...


  • Cape Town, South Africa A1 Financial Services Full time

    **Call Center Team Leader - Short Term (Vehicle, Household and Contents)** A1 Financial Services is an authorized Financial Service Provider with FSP No47264 and we require a dynamic Team Leader to spearhead a Short Term Insurance sales (Vehicle, Household and Contents) campaign. This is for one of the leading insurers in South Africa. This position entails...

  • Team Leader

    6 months ago


    Cape Town, South Africa WNS Global Services Full time

    **Company Description** WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...


  • Cape Town, South Africa Remote Insurance Team Full time

    We are seeking a detail-oriented and highly organized **Office Administrative Assistant** to support our growing team in managing commercial insurance policies. If you thrive on administrative tasks, are comfortable with detailed processes, and can manage multiple deadlines, this role is perfect for you! **Key Responsibilities**: - **Binding Requests**:...


  • Cape Town, South Africa A1 Financial Services Full time

    Call Center Team Leader Wanted A1 Group SA requires require a dynamic Team Leader to spearhead an create a team for a market leading insurance campaign. This position entails directing and managing sales agents, securing targets and leading a successful team holistically. This position is for a target orientated individual who is energetic, ambitious and...


  • Cape Town, South Africa A1 Financial Services Full time

    **Call Center Team Leader Wanted** A1 Financial Services is an authorized Financial Service Provider, and we require a dynamic Team Leader to spearhead our long-term insurance sales campaign (Funeral) for a leading insurance brand. The role is for an established Team Leader with a view of growing into the Campaign Manager. This position entails directing...

  • Team Leader

    7 months ago


    Cape Town, South Africa amplify5 Full time

    amplify5 continue to grow! **Team Leader** We are launching new partnerships here at amplify5, and to ensure we set this up for success we are looking for experienced, engaging, fun and dedicated Team Leaders. We are seeking a dynamic and experienced Sales Team Leader specializing in Gap and Vehicle Insurance to lead our sales team to success. This role...

  • Team Leader

    1 month ago


    Cape Town, South Africa WNS Global Services Full time

    Ensuring 100% target are met month on month Managing headcount requirements against budget Excellent understanding of airline alliances, airline hubs, interline & codeshare arrangements, time zones etc. Strong interpersonal and communication skills (verbal & written) with the ability to communicate effectively with both internal and external...


  • Cape Town, Western Cape, South Africa Manpower Group SA (Pty) Ltd Full time

    Job Summary:We are seeking a highly skilled Senior Insurance Business Leader to join our team in Cape Town.The successful candidate will be responsible for driving business growth, promoting and implementing insurance strategies, and developing a deep understanding of the South African insurance industry and market trends.About the Role:Company Overview: Our...

  • Team Leaders

    4 weeks ago


    Cape Town, South Africa Sigma Connected Group Full time

    What being part of the Sigma Family means for you: **Team Leader** As a Team Leader, you will be responsible for leading a team of Customer Advisors, driving exceptional operational performance while ensuring full compliance with regulatory standards, with a particular focus on treating customers fairly. You will report directly to the Service Delivery...


  • Cape Town, Western Cape, South Africa Santam Insurance Full time

    We are seeking a highly skilled Risk Management Specialist to join our team in Cape Town, Western Cape.Job DescriptionThe ideal candidate will have experience in commercial insurance policy administration and underwriting within the short-term insurance industry. The role involves providing telephonic and email support to intermediaries, brokers, and...