Risk Management Specialist

3 days ago


Cape Town, Western Cape, South Africa Santam Insurance Full time

We are seeking a highly skilled Risk Management Specialist to join our team in Cape Town, Western Cape.

Job Description

The ideal candidate will have experience in commercial insurance policy administration and underwriting within the short-term insurance industry. The role involves providing telephonic and email support to intermediaries, brokers, and clients, as well as dealing with general insurance and policy-specific enquiries.

  • Main Responsibilities:
  • Providing exceptional customer service to meet client needs and expectations.
  • Managing client expectation on expected turnaround times for submitted requests.
  • Dealing with issuance of new policies, policy maintenance, renewal, and agri aspects of policies.
  • Assisting in resolving all insurance queries within required timeframe and compliance requirements.
  • Undertaking client follow-ups when policies are cancelled to ascertain reasons and attempt to retain the policy onto books.
Requirements
  • Qualifications and Experience:
  • MATRIC/ GRADE 12 qualification or equivalent.
  • 60 commercial lines FAIS credits.
  • A relevant insurance-related qualification (e.g., NQF lev 4) would be advantageous.
  • Proven work experience in commercial, agriculture policy administration, and underwriting within the short-term insurance industry.
  • Minimum of 3 years' experience in short-term insurance commercial lines and/or Agri assets.
Key Skills
  • Excellent verbal and written communication skills.
  • Excellent interpersonal skills, collaborating with internal colleagues and external stakeholders/clients.
  • Ability to ensure adherence to quality, compliance, and accreditation standards.
  • Conduct efficient administration.
  • Optimising work processes.

Salary: R450,000 - R550,000 per annum.

This is an excellent opportunity to join a leading insurance company in South Africa. If you are a motivated and results-driven individual, we encourage you to apply for this position.



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