Customer Care Team Leader

3 days ago


Cape Town, South Africa Africa Direct Group Life and Investments Full time

We are looking for a qualified Insurance Customer Care Team leader to manage our team and provide effective guidance. The Insurance Customer Care Team Leader will be responsible for supervising, managing, and motivating team members daily. Be proactive to ensure smooth team operations and effective collaboration with internal and external stakeholders.

**Responsibilities**
- Create an inspiring team environment with an open communication culture.
- Set clear team goals.
- Delegate tasks and set deadlines.
- Oversee day-to-day operation.
- Monitor team performance and report on metrics.
- Motivate team members.
- Discover training needs and provide coaching.
- Listen to team members’ feedback and resolve any issues or conflicts.
- Recognize high performance and reward accomplishments.
- Encourage creativity and risk-taking.
- Suggest and organize team building activities.

**Requirements and skills**
- Matric
- At least 2 years' proven experience in a team leadership role.
- Insurance experience is a must.
- Must be technologically savvy.
- Financial experience will be advantageous.
- Certificate in supervisory management, ideal but not essential.
- In-depth knowledge of performance metrics
- Excellent communication and leadership skills.
- Organizational and time-management skills.
- Ability to handle escalations and take ownership.

**Job Type**: Permanent

**Salary**: R15,000.00 - R18,000.00 per month

**Salary**: R15,000.00 - R18,000.00 per month

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)



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