Call Center Team Leader

3 weeks ago


Cape Town, South Africa A1 Financial Services Full time

**Call Center Team Leader Wanted**

A1 Financial Services is an authorized Financial Service Provider, and we require a dynamic Team Leader to spearhead our short-term insurance sales campaign (vehicle, home and contents) for a leading insurance brand. The role is for an established Team Leader with a view of growing into the Campaign Manager. This position entails directing and managing sales agents, securing targets, and leading a successful team holistically. Your objective is to win market share by being a smart operator and skilled leader. This position is for an energetic, ambitious target-oriented individual who is currently in a sales role. We offer a competitive basic salary, commission, incentives, rewards, growth, and development.

**Responsibilities**:

- Managing and recruiting a team of sales agents
- Coaching, mentoring, and managing objections
- Implementing sales strategies to meet targets
- Data workflow management
- Head-hunting top agents
- Preparing weekly reports

**Competencies**
- Able to lead a team in a high-pressure environment and aggressively pursue targets
- Ability to multi-task, prioritize workload and re-organize tasks as necessary
- Confident and ambitious
- Target Driven
- Possess management skills
- Effective communication both oral and written
- Successful track record in managing an outbound short-term Sales team in a Call Centre (+ 2 years’ experience)
- Matric or other relevant qualifications
- Contactable references

Looking forward to hearing from you...

**Job Types**: Full-time, Permanent

**Salary**: R12 000,00 per month

**Experience**:

- Team leader: 2 years (preferred)
- Team leader/similar role: 2 years (required)

License/Certification:

- certificates (required)



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